Help Desk Manager Senior

Panha Solutions

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profile Job Location:

Delmar, NY - USA

profile Monthly Salary: Not Disclosed
Posted on: 3 hours ago
Vacancies: 1 Vacancy

Job Summary

Title : Help Desk Manager - Senior
Location : Delmar NY 12054
Duration : 30 Months
Client : Justice Center for the Protection of People with Special Needs
Requirements :
  • 72 months experience providing L1 and/or L2 help desk support to end users via telephone email in-person.
  • 60 months experience setting up end-user workstations with telephones monitors keyboards mice laptop docking station.
  • 60 months experience supporting users with Office 365 applications including Outlook Word Excel and Powerpoint.
  • 60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices.
  • 60 months experience in using and also supporting users with with WebEx functionality.
  • 24 months experience working with ServiceNow IT Workflows including monitoring assigned work searching and reporting functions. Experience with NYS ITSM is preferred but not required.
  • 36 months experience with imaging laptops.

Title : Software- Location : Albany NY Duration : 30 months Client : NYS ITS Requirements :

Title : Help Desk Manager - Senior Location : Delmar NY 12054 Duration : 30 Months Client : Justice Center for the Protection of People with Special Needs Requirements : 72 months experience providing L1 and/or L2 help desk support to end users via telephone email in-person. 60 months experienc...
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Key Skills

  • user account
  • Active Directory
  • Customer Service
  • Information Technology
  • desk support
  • End user
  • Project Management
  • Phone Calls
  • service levels agreement
  • Desk Staff
  • Ltil
  • Procedures
  • Setup
  • hardware
  • Technical Support