Technical Delivery Manager

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Requisition ID: 438070

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T3

Hiring Manager:Rafael Valerio

Recruiter Name: Thais Nadim

We are seeking an accomplished SAP Professional with technical Basisbackground to join our team as a Technical Delivery Manager in São Paulo or São Leopoldo. You will be instrumental in delivering high-quality managed services supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey and ensuring customer satisfaction through effective service delivery working along with other roles in SAP.

Key Responsibilities:

Serve as the primary contact for private cloud customers for delivery topics technologydiscussionsand other contractual entitlements for technical components as per contract.
Be the technical landscape owner
Establish good relationships with all customer-facing roles in SAP to provide One SAP experience.

Be part of the SAP overall governance model set up for each customer.

Active internal and external stakeholder management.

Responsible for leading technical delivery and management of system landscape as a representative of SAP Enterprise Cloud Services.

Accountability as the single orchestrator for End2End delivery from SAP Enterprise Cloud Services.

Introduce managed services scoperolesand responsibilities as part of customer onboarding toestablishand strengthen the partnership.

Develop strategic technical engagement via service planning with clients by acting as a trusted advisor toestablisha focus on core services delivered.

Proactive management of operational security risk by ensuring maintenanceactivities are addressed promptly making customers aware of compliance reports and closure of risk letters.

Act as a trusted advisor in safeguarding and sharing innovation roadmap with the customer.

Maintain close collaboration with ECS (Enterprise Cloud Services) Technical Operations to drive operational topics including ticket handling.

Proactively add value to customer (business) through aligning VAT (virtual account team) initiatives

Guide customers on key topics like Business Continuity Security & Compliance.

Maintain customer satisfaction through proactive issue mitigation and escalation management.

Support customer critical situations and de-escalations

Protect ECS revenue by being proactive in managing balance statement reviews supportingcontract renewals and other revenue leakage possibilities.

Education and Qualifications:

Bachelors degree or higher inInformation ManagementInformation TechnologyComputer ScienceComputerEngineering or related fields.

Highproficiencyin customer communications and presentations.

Strong understanding of SAP solutions including S/4HANA architecture conversion migration paths and tools.

Proficiency in English is mandatory; Spanish is a plus.

Work Experience:

Good understanding or hands-onexperienceof SAP Technical Administration with SAP Basis skills.

Customer-facing SAP Technical Consulting experience.
Strong understanding of SAP solutions including S/4HANA architecture conversion migration paths and tools.

Experience in solution design enterprise architecture and SAP implementation its a plus.

Knowledge of SAP RISE or ECS experience isadvantageous.

Experience in technical project planning implementation andconfigurationitsa plus.

Skills and Competencies:

Strong background in SAP solutions technology and products and cloud technology.

Required ability to work effectively as part of a virtual dynamic and dispersed .

Good understanding of cloud architecture and IT technical infrastructure.

Strong customer focus networking relationship-building and problem-solving .

Competency in multi-tasking and managing multiple engagements in parallel is a must have.

Preferred Skills:

Certification inat least oneHyperscaler(Azure/AWS/GCP)is a differential

Knowledge of ProjectManagement ITService Management standards (e.g. ITIL (Information Technology Infrastructure Library) and methodologies for SAP IT operations.

What You Bring:

High interest incloudtopics and motivation to learn.

Excellent communication skills and experience in customer-facing roles

Ability to switch communication styles for technical and non-technical audiences.

Pro-active problem-solving attitude and customer-first mindset.

Experience working in international and global virtual matrix organizations.

#SAPECSCareers#SAPSLEOCareers

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

Required Experience:

Manager

Requisition ID: 438070Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T3Hiring Manager:Rafael ValerioRecruiter Name: Thais NadimWe are seeking an accomplished SAP Professional with technical Basisbackground to join o...