Performance Data Specialist

Title: Performance Data Specialist

Classification: Non-Exempt

Scope of Position

Support program operations through real time accurate data capture of customer flow from outreach and eligibility enrollment and participation to program performance outcomes. Generate and review required reports per scheduled deadlines and monitor performance outcomes related to cross program goals.

Essential Functions

Utilize recruitment and outreach strategies as needed to support program enrollment benchmark through tracking program candidates and referral to enrollment rates

Conduct internal and partner orientations on program services eligibility and documentation requirements

Assist with timely accurate and complete eligibility determination for program applicants

Work with staff to ensure customer flow service delivery and data management across PA CareerLink Lehigh Valley locations are efficient and effective

Identify and evaluate methods for improving program processes and services and make recommendations to program management

Ensure data entered on the required system(s) is current accurate and timely

Conduct weekly monthly quarterly and annual monitoring to ensure compliance with contractual and state guidelines

Provide cross program performance training and support to various teams

Audit participant files for accuracy & compliance; responsible for the integrity of participant files

Ensure full adherence to required data deadlines

Participate in monthly caseload reconciliations across programs to audit all data points

Provide regular and ad-hoc reports as requested from program management

Timely accurate and concurrent data entry on all required systems

Ability to retrieve and present data a clear and effective visual graphic

Generate queries and work with various team to strategize retrieval of needed outcomes

Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins

Implement and adhere to the quality assurance system

Provide research and support for critical team decisions

Manage monthly and annual ISO audits and compliance

Other opportunities as available

Education and Experience Requirements

Quality assurance data handling and process monitoring experience

Attention to detail and proficient in Microsoft Office Suite required

Bachelors degree or equivalent experience preferred

Strong interpersonal skills and previous experience in team-oriented environments

Excellent communication analytical and problem-solving skills

Access to reliable transportation

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