Customer service coordinator

Landover, MD - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

Summary
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair follow-up and maintenance file management.

Essential Functions

CUSTOMER SERVICE:
Improve the quality and consistency of customer communications and meet customers expectations
Perform customer relationship activities to include customer interface issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customers expectations are met
Drive improvement of Customer Satisfaction (CSI) scores
WORK FLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations
PARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
ADMINISTRATIVE:
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians

Additional Responsibilities

Contribute to cost containment through effective inventory planning and warranty
Enhance branch productivity through effective work scheduling and planning
Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Apply effective phone skills
Capable of multi-tasking highly organized with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team
Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

H.S. diploma/GED required
Five (5) years or more Customer Service with issues resolution experience required
Strong computer skills including spreadsheets and word processing software advanced required

DOT Regulated
No

Job Category

Operations and Support

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at or.

Current Employees:

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Required Experience:

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.Job Description:SummaryThe Customer Service Coordinator will support the shop management process through timely customer communications and scheduling inventory ordering and stocking repair follow-up and maintenance file managem...

Job Seekers can review the Job Applicant Privacy Policy by clickinghere.

Job Description:

CUSTOMER SERVICE:
Improve the quality and consistency of customer communications and meet customers expectations
Perform customer relationship activities to include customer interface issue resolution and customer satisfaction
Execute customer communication protocol pertaining to PM scheduling and follow-up breakdowns and vehicle status updates
Improve the quality and consistency of customer communications and ensure customers expectations are met
Drive improvement of Customer Satisfaction (CSI) scores
WORK FLOW MANAGEMENT:
Enhance branch productivity through effective work scheduling and planning
Create repair order tasks and update work planning sheet
Review maintenance reports to identify and schedule preventative maintenance repair campaigns and vehicles requiring follow-up
Coordinate with rental counter to identify repair requirements available substitute units and vehicle wash requirements
Coordinate outside repair with vendors and customers
Provide a resource that allows the management team time to effectively manage shop operations
PARTS MANAGEMENT:
Contribute to cost containment through effective inventory planning and warranty
Execute parts inventory management processes to include conducting physical inventory parts ordering receiving stocking managing purchase orders and parts invoice and coordinating parts pick-up and delivery
Make recommendations on min-max levels to the inventory planning team
Manage parts obsolescence
Ship warranty and return parts
Organize and ensure cleanliness in the parts room
ADMINISTRATIVE:
Effectively handle all incoming shop calls
Clerical duties within the shop operations which include vehicle maintenance files
Process all Account Payable
Create repair orders for technicians

Additional Responsibilities

Contribute to cost containment through effective inventory planning and warranty
Enhance branch productivity through effective work scheduling and planning
Performs other duties as assigned.

Skills and Abilities

Detail oriented with excellent follow-up practices
Strong verbal and written communication skills
Apply effective phone skills
Capable of multi-tasking highly organized with excellent time management skills
Flexibility to operate and self-driven to excel in a fast-paced environment
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team
Strong computer skills including spreadsheets and word processing software advanced required

Qualifications

H.S. diploma/GED required
Five (5) years or more Customer Service with issues resolution experience required
Strong computer skills including spreadsheets and word processing software advanced required

DOT Regulated
No

Job Category

Operations and Support

Compensation Information:

Pay Type:

Hourly

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

Important Note:

Security Notice for Applicants: