Service Coordinator

Cheektowaga, NY - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Coordinator

Department: Service
Reports To: Service Manager
FLSA Status: Non-Exempt
Employment Status: FT

Our Mission

We strive to be a key partner in our customers productivity and profitability. By providing exceptional service and quality products with measurable value we aim to establish long-term relationships and earn a reputation as industry leaders and trusted achieving this we ensure security for our employees and longevity for our company.

Position Summary

The Service Coordinator plays a vital role in connecting our customers service team and operational processes. This position ensures service requests are scheduled tracked and resolved efficiently while supporting initiatives that improve customer experience and internal workflows.

In addition to coordinating field service activities this role assists with auditing system data preparing service quotes supporting technician tablet usage and tracking Lean Initiative metrics. The coordinator will also provide customer support during and after the launch of JIT Connect providing clear communication and issue resolution.

Key Responsibilities

Respond to customer calls and inquiries addressing questions service needs and technical concerns promptly and professionally.
Coordinate and schedule service calls preventative maintenance and installations ensuring workload is prioritized efficiently.
Dispatch and support technicians and representatives assisting with troubleshooting and on-site challenges when needed.
Monitor and update customers on service call status including when additional parts or visits are required.
Record and maintain service files work orders billing information and change orders.
Audit work order statuses in the system to ensure accuracy and identify areas for process improvement.
Assist with service quotes by gathering required information and preparing accurate documentation.
Provide support for the technician tablet system troubleshooting issues guiding usage and ensuring smooth adoption of digital tools.
Pull and analyze service reporting from ELC to provide accurate data and insights for the service team and leadership.
Track Lean Initiative metrics and create visual reporting supporting continuous improvement efforts.
Serve as customer telephone support during the JIT Connect launch handling any issues and ensuring a smooth rollout and ongoing customer success.
Document reporting procedures and investigate incorrect orders recommending corrective and preventive actions.
Foster strong relationships with customers providing timely updates and professional communication.
Perform additional tasks as assigned to support the Service Department.

Qualifications

Skills & Competencies

Excellent verbal and written communication skills.
Strong organizational abilities and comfort working under pressure.
Analytical mindset with strong problem-solving skills.
Ability to explain technical processes to both customers and technicians.
Professional and customer-focused demeanor.
Proficiency with business systems and ability to pull reports (ELC or similar platforms).
Demonstrates a strong commitment to customer satisfaction by responding promptly to phone calls messages and inquiries ensuring customers feel heard and supported.

Experience

Minimum 3 years in a service coordination or industrial support role preferred.

Education

High school diploma or equivalent required.
Additional coursework or certifications in business administration customer service or related areas a plus.

Compensation & Benefits

We value our employees and offer a comprehensive benefits package including:

Paid sick time and vacation
Paid company holidays
Medical dental and vision insurance options
Ancillary insurance coverage and life insurance options
401(k) retirement plan with company match
Opportunities for ongoing training and professional development

Work Environment & Physical Demands

Primarily office-based with occasional exposure to warehouse or field environments.
May be required to lift up to 20 pounds.
Typical noise levels are moderate.

Why Join Us

At JIT Toyota-Lift youll be part of a team that values innovation customer success and continuous improvement. We provide opportunities to learn grow and make a direct impact on both our customers and our companys success.

Equal Opportunity Statement

JIT Toyota-Lift is an equal opportunity employer. All applicants and employees will be considered without regard to race color religion gender sexual orientation gender identity national origin veteran status disability status or any other category protected by law.

Required Experience:

Service CoordinatorDepartment: ServiceReports To: Service ManagerFLSA Status: Non-ExemptEmployment Status: FTOur MissionWe strive to be a key partner in our customers productivity and profitability. By providing exceptional service and quality products with measurable value we aim to establish long-...