Strategic Account Manager

About Kryterion

Kryterion helps organizations deliver manage and grow their certification programs through secure scalable and innovative SaaS solutions. Our mission is to empower clients to validate skills enhance credibility and prepare their workforce for the future.

About the Role

Were seeking a Strategic Account Manager (SAM) to own and grow a portfolio of enterprise clients. This is a consultative relationship-driven role where youll partner with executives and program owners to define certification strategies demonstrate ROI and expand adoption across their organizations. Youll serve as a trusted advisor connecting business goals with Kryterions solutions to deliver measurable outcomes.

What Youll Do

• Build and maintain strong long-term relationships with client executives and program leaders.
• Co-develop certification roadmaps aligned with client business objectives.
• Create and manage strategic account plans for high-value enterprise clients.
• Deliver insights and performance updates through dashboards QBRs and ROI storytelling.
• Present strategies results and recommendations to both client and Kryterion leadership.
• Track and deliver on key client success metricsretention renewals churn and account growth.
• Partner cross-functionally with Customer Success Product and Sales to drive adoption and value realization.
• Identify and execute on expansion opportunities across geographies functions and certification programs.
• Drive upsell of advanced features analytics and professional servicesincluding AI-driven workflows.
• Introduce clients to adjacent offerings within the broader corporate portfolio.

What Were Looking For

• 5 years of enterprise account management customer success or consulting experience in SaaS (HR Tech EdTech or Compliance preferred).
• Proven success in renewals expansions and long-term account growth.
• Skilled in engaging multiple stakeholders from program managers to C-level executives.
• Experience in credentialing certification or licensure programs is a plus.
• Proficiency with CRM and analytics tools (HubSpot or equivalent) and comfort interpreting client data to inform strategy.
• Strong business acumen with a data-driven approach to client success.
• Excellent communication and presentation skills with the ability to tell compelling value stories.

Why Join Kryterion

• Competitive salary and performance-based bonus.
• Opportunity to make a direct impact in a mission-driven innovative SaaS company.
• Collaborative culture built around growth ownership and helping customers succeed.
• Career growth opportunities within a high-performing Customer Success and Sales organization.

Kryterion Core Values

• We own it.
• We are one team.
• We listen and learn from each other.
• We face challenges with optimism.
• We continuously improve.
• We build trust.
• We help our customers succeed.

If youre passionate about building strategic partnerships and driving measurable client outcomes wed love to hear from you.

Required Experience:

Manager