Desktop Support Engineer Part timeOn demand basis

SpikeIT Global Solutions, Inc.

Job Location:

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Job title: Desktop Support Engineer Part time

Experience: 7-10 years
Work Arrangement: Remote

Job summary:

We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems with a primary focus on deploying laptops for new users and ensuring timely resolution of IT issues. Strong experience with Microsoft Azure is critical for managing and supporting cloud-integrated desktop environments.

Key Responsibilities:

Deploy configure and set up laptops for new users ensuring seamless onboarding.
Troubleshoot and resolve hardware software and network issues for desktops and laptops.
Install configure and maintain operating systems software applications and updates.
Provide 24/7 on-call support to address and resolve technical issues promptly.
Manage IT inventory including hardware and software assets.
Collaborate with global teams to support IT infrastructure during night shift hours.
Administer and troubleshoot Azure-based desktop virtualization Azure Virtual Desktop and related cloud services.
Configure and support Azure AD for user authentication and device management.
Monitor and optimize Azure-based desktop environments for performance and security.
Document technical issues resolutions and processes for future reference.
Ensure compliance with organizational IT policies and security standards.
Perform system upgrades patches and preventive maintenance.
Support remote desktop tools VPNs Azure Virtual Desktop and enterprise applications.
Escalate complex issues to higher-level support teams when necessary.

Required Skills and Qualifications:

7-10 years of hands-on experience in desktop support or similar IT roles.
Proven expertise in laptop deployment and user onboarding processes.
Strong experience with Microsoft Azure including Azure Virtual Desktop Azure AD and cloud-based desktop management.
Proficiency in Windows and/or macOS environments including troubleshooting and configuration.
Strong knowledge of hardware components peripherals and networking fundamentals.
Experience with ticketing systems (e.g. ServiceNow Jira) and ITIL processes.
Familiarity with Active Directory Office 365 and remote desktop tools.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills to interact with end-users and cross-functional teams.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Part-time

Job title: Desktop Support Engineer Part timeExperience: 7-10 yearsWork Arrangement: RemoteJob summary:We are seeking a skilled Desktop Support Engineer with 7-10 years of experience to join our team. The ideal candidate will provide proactive technical support for desktop systems with a primary f...

Job title: Desktop Support Engineer Part time

Experience: 7-10 years
Work Arrangement: Remote

Job summary:

Key Responsibilities:

Deploy configure and set up laptops for new users ensuring seamless onboarding.
Troubleshoot and resolve hardware software and network issues for desktops and laptops.
Install configure and maintain operating systems software applications and updates.
Provide 24/7 on-call support to address and resolve technical issues promptly.
Manage IT inventory including hardware and software assets.
Collaborate with global teams to support IT infrastructure during night shift hours.
Administer and troubleshoot Azure-based desktop virtualization Azure Virtual Desktop and related cloud services.
Configure and support Azure AD for user authentication and device management.
Monitor and optimize Azure-based desktop environments for performance and security.
Document technical issues resolutions and processes for future reference.
Ensure compliance with organizational IT policies and security standards.
Perform system upgrades patches and preventive maintenance.
Support remote desktop tools VPNs Azure Virtual Desktop and enterprise applications.
Escalate complex issues to higher-level support teams when necessary.

Required Skills and Qualifications:

7-10 years of hands-on experience in desktop support or similar IT roles.
Proven expertise in laptop deployment and user onboarding processes.
Strong experience with Microsoft Azure including Azure Virtual Desktop Azure AD and cloud-based desktop management.
Proficiency in Windows and/or macOS environments including troubleshooting and configuration.
Strong knowledge of hardware components peripherals and networking fundamentals.
Experience with ticketing systems (e.g. ServiceNow Jira) and ITIL processes.
Familiarity with Active Directory Office 365 and remote desktop tools.
Excellent problem-solving skills and ability to work under pressure.
Strong communication skills to interact with end-users and cross-functional teams.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Part-time

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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About Company

SpikeIT Global Solutions, Inc.

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