Team Leader (BPO)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Product Owner:
- Provides support during service and/or tool implementation with the option to engage in SV support.
- Acts as the operational contact for the customer handling external communication regarding technical service aspects.
- Take responsibility for continuous process improvements analysing and deriving actions from quality checks.
- Coordinates and/or facilitates technical initial trainings for Solution Experts ensuring knowledge transfer.
- Initiates intraday actions to improve KPIs of daily operations.
- Register complaints according to the Complaint Process at SO CD08001 and manage positive feedback in the Feedback Handling Tool (FHT). (Optional: SV OPMx OPM GOM)
People Manager:
- Motivates leads and supports the personal development of Associate within the team.
- Initiates monthly Performance and Development Dialogue with each Associate to provide feedback and set development goals.
- Analyse and derive actions from quality checks to drive team performance improvements.
- Provides support in conflict and change management if necessary.
Qualifications :
- At least 3 years experience as a Team leader in a BPO industry
- Proven experience in a leadership role preferably in a customer service or technical support environment.
- Strong understanding of customer service processes and tools.
- Has basic expertise of respective agreed customer service (according to contract)
- Excellent written verbal analytical and communication skills.
- Ability to build and promote a positive work culture.
- Flexible with shifting schedules and/or working with US Account and willing to work extended hours if necessary.
Additional Information :
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
