Accounting Team Lead (APAR)

Job Summary

KDCI Outsourcing is hiring an Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery client expectations and operational impact.

The Accounting Team Lead is responsible for ensuring accurate processing consistent service levels and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues guide the team effectively communicate clearly with stakeholders and deliver reliable high-quality service aligned with SLAs and KPIs.

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary point of contact for clients managing escalations inquiries and regular updates.

• Maintain timely clear and professional communication regarding deliverables timelines and issues.

• Ensure client expectations align with agreed SLAs KPIs and service standards.

• Represent AP/AR operations with a strong understanding of how financial processes support business performance.

Team Leadership & Development

• Supervise mentor and coach AP/AR Specialists to drive performance accuracy and efficiency.

• Conduct regular performance reviews and provide clear actionable feedback.

• Support onboarding training and ongoing knowledge-sharing initiatives.

• Promote accountability ownership and collaboration within the team.

• Act as the first escalation point for team-related concerns.

Process & Operations Management

• Oversee daily AP/AR operations including invoice processing payments billing collections and account reconciliations.

• Monitor team performance against KPIs SLAs and quality standards.

• Ensure compliance with US accounting standards client-specific policies and internal controls.

• Identify process gaps and recommend improvements to enhance efficiency accuracy and scalability.

• Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery.

Job Requirements

Education & Experience

• Bachelors degree in Accounting Finance or a related field.

• 13 years of full accounting experience with direct exposure to US companies or clients.

• Proven experience leading coordinating or acting as a senior resource for an AP/AR team.

• Demonstrated understanding of BPO operations client delivery models and service-level management.

Knowledge Skills & Abilities

• Strong understanding of end-to-end AP/AR cycles including billing collections and reconciliations.

• Hands-on experience with QuickBooks and Microsoft Dynamics.

• Strong business acumen with the ability to link accounting processes to operational and client outcomes.

• Excellent written and verbal communication skills for client-facing interactions.

• Strong organizational prioritization and problem-solving abilities.

Work Ethics & Traits

• Proactive and Accountable Takes ownership of deliverables and follow-through.

• Detail-Oriented Maintains accuracy while meeting deadlines.

• Leadership-Oriented Balances empathy with firmness in people management.

• Client-Focused Understands the impact of financial operations on client satisfaction.

• Professional and Reliable Builds trust with clients and internal stakeholders.