IT Service Desk Manager (BPO)

Position Description:

The role of the Service Delivery Manager (SDM) is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management incident and change management continual service improvement and customer satisfaction. The SDM ensures the highest level of operational service delivery while maintaining the financial margins of the project.

Required qualifications to be successful in this role:

Qualifications:

Previous IT Support / IT Service Desk experience

At least 10 years overall experience in a BPO / IT Service Desk environment with 3 years on a managerial role

College graduate

ITIL trained/certified

Proficient in written and verbal communication in the English language

Excellent people management skills & relationship building

Solid analytical and problem-solving skills

Good interpersonal skills (empathy verbal dexterity etc.)

Skills:

• Client Relationship

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.