Assistant Vice President– Customer Development & Merchandising

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Assistant Vice President Customer Development & Merchandising!
In this role Customer Development will be integral support who will manage Business processes tools & update systems data governance and reporting that Customer Account Managers can easily understand and use. Leader with deep domain expertise and analytics experience in Retail and Merchandising. Responsibility will be across solutioning consulting delivery and managed services.
Responsibilities
Leadership track record of setting up and managing analytics & operations in a COE / shared services model
Develop and implement strategies to transform retail merchandising practices including products and processes on Assortment placement pricing and promotion.
Lead pilot programs and initiatives to test merchandising concepts technologies and processes.
Minimum years of experience in retail merchandising with proven track record of driving transformational changes.
Strong analytical skills and proficiency in data analysis tools and techniques.
Drive transformations to ensure seamless delivery and customer experience liaising with all the relevant teams including client stakeholders internal teams vendors customers etc.
Design and implement process controls continuous improvement plans best practices and policies to ensure top class operational performance.
Intense communication with all business partners to understand their needs and support them in the most efficient way for the company.
Work closely with global clients multiple cross functional teams to identify business needs requirements and prioritize needs
Creates and owns the Operations Business Plan.
Lead assessments / blueprinting / due diligence for prioritization problem statements planning offshore ability building solution architecture.
Build PoVs help structure POCs is client front-ending is a story-boarder can respond to RFP/RFIs
Work on Digital Transformation (data strategy incl orchestration Governance Architecture BI to build reporting/insights/analytics factory)
Establish good collaborative relationships with Clients Sales team and end Customers. Interact with internal stakeholders Customer Managers CCD Team Sales Team Category etc.
Achieve KPIs / SLAs contractually agreed
Deliver Operational Excellence Framework
Manage and lead calls with clients
Be proactive and ensure operations are run smoothly
Drive Transformation journey and improvement
Proactive and Self-motivated to follow up or chase with multiple teams for pending information
Ensure reporting both for client and Genpact management for Operations review- Regular and timely reporting
Identify problems/issues in day-to-day Operations and resolve them proactively
Highlight and escalate any issues that need attention
Qualifications we seek in you!
Minimum Qualifications
MBA with relevant experience in a Retail environment.
Flexibility to work in any shift
Relevant Team leading and Management experience
Good analytical mindset problem-solving organization skills and attention to detail
Smart problem solver generate good ideas and practical solutions
Team player Dependable
Ability to prioritize tasks and multitask when required
MBA/ PG in Retail Operations/ Merchandising/ Marketing
Has worked in the global Retail Operations space (relevant years of experience) with hands on experience in area of Merchandising/ Promotion/ Pricing/ Marketing/Assortment Analytics
Strong exposure in ERPs SAP JDE Oracle etc.
Strong analytical skills with the ability to collect organize and analyse significant amount of data with attention to detail and accuracy.

Preferred Qualifications/ Skills
Exposure to Retail industry in a global environment
Exposure to technologies like Trade Promotions Management tool Trade Promotions Optimizer Forecasting tools SAP etc.
Certification in Trade Promotions Management is an added advantage
Transitions Experience- Must have transitioned 1 or more processes successfully
Proficiency with Microsoft Applications - Excellent MS excel PowerPoint skills is a must
Handle large datasets Identify analyse and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights
Good team player and ability to manage large teams
Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations
Flexibility to adapt to a variety of engagement types working hours and work environments and locations
Ability to learn different analytical tools as per business requirements.
Has a mix of modelling & programming experience & led analytics delivery.
Design Retail Analytical solutions Define KPIs and metrics and develop BI solutions
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.