Associate Manager, Banking Alliances

Razorpay is one of Indias leading full-stack financial technology companies powering the way businesses move manage and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision to simplify payments for Indian businesses weve since grown into a fintech powerhouse driving Indias digital payment revolution.

Razorpay powers millions of businesses with a smarter scalable stack that goes beyond transactions to help them truly build and grow.

From seamless checkouts to payroll automation across India Singapore and Malaysia weve been engineering a fintech ecosystem thats redefining how money moves across Asia and were just getting started.

Today that ecosystem supports everyone from early-stage startups to some of Indias largest enterprises enabling them to accept process and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180 billion in annualized transactions powering leading businesses like Airbnb Facebook WhatsApp Airtel CRED BookmyShow Zomato Swiggy Lenskart Mirae Asset Capital markets Indian Oil National Pension Scheme and over 100 of Indias unicorns. With strong roots in India and growing operations in Southeast Asia we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC Peak XV Partners (formerly Sequoia Capital India & SEA) Tiger Global Ribbit Capital Matrix Partners MasterCard and Salesforce Ventures having raised over $740 million to date. Strategic acquisitions including Ezetap (POS and offline payments) Curlec (Malaysia expansion) BillMe (digital invoicing) and POP (rewards-first UPI) along with earlier moves in fraud prevention payroll and lending have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay ownership is our oxygen you own what you build with no micromanagement or red tape just the runway to make your ideas fly. Learning is a lifestyle if youre curious youll feel at home here. People > Pedigree we hire for attitude hustle and hunger more than degrees. Transparency thrives over titles this is where interns question CXOs and CXOs say thank you. Guided by our values of Customer First Autonomy & Ownership Agility with Integrity Transparency Challenging the status quo and a strong belief that Razorpay grows with Razors youll be part of a 3000 strong team building not just products but the financial infrastructure of the future.

The Role:

The role will involve managing and growing key banking/network clients relationships and leading projects end-to-end. You will be responsible for ensuring smooth operational processes between various internal teams and clients enhancing collaboration and driving efficiency.

Key Roles and Responsibilities:

• Responsible for a portfolio of clients to drive adoption of our loyalty and customer engagement products to ensure business growth of the channel.
• Foster and maintain strong relationships with clients serving as the primary point of contact for business and operational matters.
• Establish deep relationships with existing clients map out multiple teams within the target organization and secure new profitable revenue through cross-selling and upsell initiatives.
• Deliver against volume revenue penetration and growth targets for the identified and assigned clients.
• Develop implementation plan across alliance life cycle for the assigned portfolio of clients.
• Map & develop strong working relationships with key influencers for the assigned clients. It should include mapping the various teams in the assigned clients thoroughly and plot them out to an organogram of the banks.
• Facilitate seamless onboarding of Razorpay as a Vendor / Customer in the clients ecosystem as well as ensure set-up on system and its complete alignment across departments
• Understanding the unit economics and revenues of all products under the Engage vertical and ensuring continuous revenue growth from the assigned clients
• Collaborate with cross-functional internal teams to align partnership strategies with business objectives.
• This role requires a blend of strategic thinking partnership management analytical skills and operational prowess to foster strong relationships with clients.
• Ensuring that the engagements are well formalized with the clients by way of agreement(s) and agreed base rates and mark-ups applicable if any. Also taking care of internal closure with cross-functional departments like Legal Finance etc.
• Ensuring that client queries and issues with existing products and programs are resolved within expected timelines
• Ensuring reconciliation of transactions invoicing and recovery is completed within agreed timelines
• Ensuring that delivery of programs post conversion is within timelines agreed with banks

Mandatory Qualifications:

• 3 years of experience in account management banking operations fintech or related industries with a focus on alliance management or partnership operations.
• Understanding of banking products processes and regulatory requirements.
• Excellent communication and interpersonal skills with the ability to collaborate effectively with internal teams and external partners.
• Experience in customer engagement roles is a must.
• This is essentially a customer facing role and therefore flair for relationship building is sacrosanct.
• Business acumen and Customer orientation: Should be a passionate believer in digital transformation and the use of technology to simplify business processes and improve customer experience.
• Ability to thrive in a fast-paced fluid and collaborative environment Analytical capability to deal with the technical contractual and financial aspect of the to travel to meet with -in-class verbal non-verbal and written communication skills.
  
  

Location: Bangalore