Service Delivery Manager
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:*
- *Helpdesk Management:* Oversee the Helpdesk operations ensuring timely and effective resolution of client tickets.
- *Contract Management:* Manage client contracts ensuring all terms are met and renewals are handled efficiently.
- *SLA Monitoring:* Monitor Service Level Agreements (SLAs) to ensure compliance and address any issues promptly.
- *Client Meetings:* Conduct regular client meetings to review performance gather feedback and address any concerns.
- *Client Surveys:* Implement and analyze client surveys to gauge satisfaction and identify areas for improvement.
- *Implementation Projects:* Lead and manage implementation projects using Zoho Projects and Zoho Desk ensuring timely and successful delivery.
- *Client Satisfaction:* Ensure clients are happy with the services provided and address any issues or concerns promptly.
- *Team Collaboration:* Work closely with other departments to ensure seamless service delivery and continuous improvement.
- *Documentation & Reporting:* Maintain accurate records of client interactions project progress and performance metrics. Generate reports to track and optimize service delivery
Requirements
- Bachelors degree in Business IT or related field.
- Proven experience in service delivery management or a similar role.
- Strong understanding of Helpdesk operations and client ticket management.
- Experience with contract management and SLA monitoring.
- Excellent communication and interpersonal skills.
- Proficiency in using Zoho Projects and Zoho Desk.
- Strong problem-solving and project management skills.
- Ability to work effectively in a team-oriented environment.
Benefits
- Opportunity to work with a dynamic and innovative team.
- Collaborative and supportive work environment.
- Competitive salary
Required Skills:
Excellent Communication Skills and Out going Personality. Strong Follow up and Disciplined work approach. Strong People skills and ability to connect with people. Keen interest in IT Products and Services. Ability to work under targets with strong desire to achieve the goals. Professional conduct.
Required Education:
Graduate
Company Industry
IT Services and IT Consulting
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
