Technical Customer Manager

Trivium Packaging is aglobal sustainability leader in metal packagingwith more than 60 locations worldwide nearly 8000 employees and an annualrevenue of approximately 3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food seafood pet food nutrition beauty and personal care household care and premium beverages.

Trivium wants to shape the industry and has embarked on anambitious transformation the near term focus is on building & upskilling the team deciding where to play & how to win and increasing financial performance byexecuting the Trivium Business System(commercial operational and supply chain excellence). Sustainability is embedded in our materials and in our has ambitious sustainability targets and focuses exclusively onproducts that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis the worlds leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium its in our DNA. The global head office is at Amsterdam Airport; however many people work in virtual teams from different culture is results-driven entrepreneurial informal and highly people have a high degree of responsibility.

Role Overview:

As a Customer Technical Manager you play a pivotal role in ensuring customer satisfaction by managing the technical relationship with customers and aligning Trivium products with customer filling processes. You will be part of a team of 5 Customer Technical Managers and collaborate closely with quality teams across multiple production locations (Hoogeveen Leeuwarden Heerenveen Weissenthurm Hjørring) Sales Managers and Customer Service Members. Your primary location will be Hoogeveen with travel to other production sites and customer locations as needed.

Key Responsibilities:

- Handle customer complaints coordinate with customers and internal TRV quality teams and manage cross-functional resolution efforts.

- Ensure timely and high-quality communication with customers regarding complaints and technical inquiries.

- Act as the voice of the customer within the TRV organization introducing customer insights (Voice of Customer) into development and improvement projects.

- Coordinate qualification of TRV products at customer sites and consult on filling process improvements.

- Match customer requirements to TRV specifications and secondary packaging solutions.

- Identify cost reduction opportunities and drive portfolio optimization.

- Coordinate customer audits at TRV plants and provide technical documentation.

- Answer customer questions on sustainability regulations and other technical topics.

- Gather market intelligence from customer interactions.

- Contribute to continuous improvement of quality and product development to enhance customer satisfaction.

Required Profile:

- HBO working and thinking level with 3-5 years of relevant experience in quality/technical service or commercial roles.

- Demonstrated experience in managing external customer relationships and coordinating work across multiple functions (sales operations quality R&D).

- Strong communication skillsable to work effectively at different organizational levels and excel in both spoken and written English and Dutch

- Service-oriented with strong analytical skills and knowledge of statistics.

- Skilled in root-cause problem solving and understanding cultural differences.

- Ability to build and maintain strong customer relationships and navigate complex stakeholder networks.

- Willingness and ability to travel 40-50% of the time across Europe.

Education & Training:

- BSc/MSc degree in a technical discipline (e.g. Food Technology or Process Technology)

- Extensive technical training in can-making technologies

- Understanding of key processes such as phase-in-phase-out complaint handling and qualifications

BRINGING YOUR TRUE SELF TO WORK

To reach our goals we know we need colleagues at all levels who are truly diverse in every way. Thats why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. Our customers come from a wide range of backgrounds and so do our people and Its business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.