Junior Technical Application Engineer

Keylaneis a leading European supplier of modern customer-centric SaaS platforms to the insurance and pension industry. With our in-depth knowledge andexpertise we help our clients transform their day-to-day operations by improving cost efficiency time to market and customer satisfaction. Will you join us

Lifetime is our proven DB/DC pension administration platform for the Dutch and Caribbean markets supporting all types of pension providers and schemes in a secure private cloud SaaS model.

Key about your role

As a JuniorEngineerfor Lifetime you will be a memberinour Technical Application Management team (TAM) youhelp safeguard the availabilityperformanceand security of our Lifetime environments for customers in the Life & Pension domain.

Together with experienced colleagues you:

• Monitor the Lifetime platform and act on alerts and incidents (for example disk space issues high CPUusageor Tomcat down situations).

• Contribute to daily operations: handling service requests and standard changes following agreed ITIL processes.

• Support the provisioning and configuration of new customer environments including setting up application components andvalidatingthat they are ready for use.

• Assistin user management such as managing Citrix users who connect to Lifetime and handling application user access.

• Help with webservice management: whitelisting access configuringendpointsand provisioning webservices for customers on IIS.

• Participate in patching and security updates for the technology stack (Windows Server Oracle SQL ServerTomcatand related components) following runbooks and under guidance from senior engineers.

• Learn to manage client and server certificates for the platform including renewals and deployments.

• Support external audits penetrationtestsand failover tests by preparing evidence executing standard teststepsand documenting results.

• Keep runbooks and documentation up to date so we can work in a standardized and auditable way.

You will grow into taking more ownership of incidents and changes and after a proper onboarding and trainingperiodyou will be part of the standby/on-call rotation.

Key about your team

You will join the TAM team a group of experienced technical application and infrastructure specialists responsible for running Lifetime as a securehighly availableSaaS platform in our private cloud.

• We provide 24/7 services to our customers in a controlled ISO-certified environment and work closely with functional consultants productteamsand customer stakeholders.

• We combine deep technical skills (infrastructure databases middleware security) with strong domain knowledge in Life & Pension.

• We value collaboration knowledgesharingand continuous improvement: you will learn from senior colleagues pair on complexchangesand join in retrospectives to improve how we work.

• With the growing number of Lifetime SaaS customers this department is increasingly important withinKeylaneand offers many opportunities to develop yourself and your career.

• You have a completed bachelors degree or higher in an IT-related technical or scientific discipline.

• You have 03 years of experience in technical application management infrastructureoperationsor a similar support role (internships and side jobs count).

• You are comfortable working with Windows Server and have basic knowledge of databases (SQL; experience with Oracle or SQL Server is a plus).

• You have an interest inapplicationand web servers such as Tomcat and IIS and you are eager to deepen your knowledge.

• Basic knowledge of networking and security (firewalls DNS certificates) is a plus.

• You enjoy scripting/automation (for example PowerShell or Bash) or are motivated to learn it.

• You are analyticalcuriousand eager to learn and you enjoy troubleshooting technical issues step by step.

• You are service-oriented and communicative able to explain technical issues clearly to colleagues and customers.

• You like working in a dynamic fast-growing environment and thinkinsolutions rather than problems.

• You are willing to occasionally work outside regular office hours and toparticipatein the standby/on-callrotaafter onboarding.

A Certificate of Conduct (VOG) and reference check are part of the application process. All employees follow information security training and have basic information security responsibilities.

• A monthly gross salary between 3.000 and 4.000 based on 40 hours per week.

• 8% holiday allowance of your total gross salary.
• A profit share.
• A pension scheme with the option to save extra.
• Travel reimbursement: Receive a mileage allowance of 0.23 per km or an NS Business Card which can also be used for personal travel
• 24 holiday days (with the option to buy extra) and 7 inclusion days which can be exchanged with fixed Dutch national holidays allowing you to take them when you like.
• Flexibility in working environment. As part of a hybrid working team you will work partly from home and partly from the office. If you work in the office a free lunch is waiting for you every day. If you work from home you will receive a working from home allowance ( 4 net per day) and internet allowance ( 35 net per month).
• The possibility of working remotely from abroad for up to 2 months per year.
• The possibility to lease a bike through our bike leasing program.
• A one-year contract that subject to satisfactory performance will be converted into a permanent contract.
• The opportunity to develop yourself at our Academy through courses and training both professionally and personally. A comprehensive vitality offers to help you stay healthy. Read more here

Required Experience:

Junior IC