Technical Customer Support
Share
Job Location:
Indaiatuba - Brazil
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Why You Should Join Us
Join a passionate and collaborative team at the forefront of delivering exceptional technical support for Intelex a leading platform in Environmental Health Safety and Quality (EHSQ) management. As a Support Analyst youll play a key role in helping our customers succeed by resolving technical issues and ensuring a seamless user experience. If youre a problem-solver who thrives in a fast-paced environment and enjoys making a real impact wed love to meet you.
What Youll Do
As a Support Analyst youll be the go-to expert for our customers helping them get the most out of the Intelex platform. Your responsibilities will include:
- Managing a dynamic queue of customer support inquiries via our ticketing system email and phone.
- Diagnosing and resolving technical issues related to the Intelex software.
- Determining whether issues are system-related or user-related.
- Troubleshooting and debugging qualified system issues.
- Investigating root causes and documenting findings for our Research & Development and Quality Assurance teams.
- Ensuring timely resolution of customer issues in line with service level agreements (SLAs).
- Keeping customers informed on the status of their cases.
- Collaborating with cross-functional teams to deliver high-quality solutions.
- Continuously learning and applying knowledge of Intelex products and services.
- Identifying opportunities for product or process improvements based on customer feedback.
- Maintaining strong customer satisfaction and managing open/closed ticket volumes effectively.
What You Bring
Must-Have Skills & Experience
- 13 years of experience in technical support web applications or quality assurance.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Proven ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Solid understanding of web-based application architecture.
- Familiarity with object-oriented design principles.
- Degree or diploma in Computer Science Information Systems or equivalent experience.
Nice-to-Have Skills
- Experience with XML JavaScript SQL or T-SQL.
- Knowledge of Microsoft Office screen capture and time-tracking tools.
- Understanding of Environmental Health Safety or Quality (EHSQ) domains.
- Bilingualism is a plus.
- MCSE certification is an asset.
What Youll Get
- Competitive salary and performance-based incentives
- Flexible work arrangements (remote/hybrid options)
- Generous paid time off and holidays
- Comprehensive health dental and vision insurance
- Professional development and training opportunities
- A collaborative inclusive and mission-driven work environment
- Opportunities to grow your career within a global organization
#LI-NL1
#LI-Remote
Key Skills
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
