IT Monitoring & Alerting Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a seasoned IT Operations Specialist with deep expertise in infrastructure monitoring service desk operations and incident management. The ideal candidate will bring hands-on experience with enterprise-grade monitoring tools strong documentation skills and a proactive approach to operational excellence.
Key Responsibilities IT Monitoring & Alerting-
Utilize tools such as VMware vROps Dell OpenManage SolarWinds Nagios Zabbix or equivalent platforms to monitor system health and performance.
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Apply log management practices and foundational SIEM knowledge to support incident investigation and resolution.
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Maintain and update runbooks and SOPs for routine and critical operations.
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Manage ticket workflows including triage escalation and resolution tracking.
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Conduct knowledge transfer sessions and oversee onboarding/offboarding processes for temporary or contingency staff.
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Lead and support change management initiatives across production environments.
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Respond to incidents with structured analysis and timely resolution.
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Perform root cause analysis to prevent recurrence and improve system reliability.
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Minimum 6 years of experience in IT operations infrastructure monitoring or service desk management.
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Strong familiarity with enterprise monitoring tools and incident response protocols.
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Excellent documentation and communication skills with a collaborative mindset.
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
