Patient Access Representative | Annex Building | 40 hrweek
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Job Summary
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. Were proud to offer many development and advancement opportunities to our nearly 50000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.
Work Shift:
Day (United States of America)Scheduled Weekly Hours:
40Salary Range: $16.25 - $23.00Union Position:
NoDepartment Details
Summary
Job SummaryJoin our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION
- Greet patients & verifies demographics
- Creating scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments pre-payments and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING
- Work with nursing team & providers to coordinate & schedule appointments to meet patients needs coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues manage recall and waitlists & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile distribute administer and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties such as make copies or send faxes
Job Description
In a registration role the Patient Access Representative greets patients/residents verifies patient/resident demographics to accurately register and/or schedule patients/residents and takes care of related paperwork. Creates electronic files; provides scans and routes necessary forms and documents. Educates patients/residents and captures their signatures on necessary paperwork. Establishes and assigns financial responsibility and/or assists with arrangements while adhering to appropriate policies and procedures. Collects co-payments pre-payments and/or payments on account balances. May also work through the registration work queue to address and resolve issues specific to registration including work queue errors denied insurance claims and maintenance of the registration a scheduling role the Patient Access Representative schedules patient/resident appointments and procedures obtains and coordinates referrals conducts pre-authorization arranges interpreter services checks patients/residents in/out and offers enrollment to additional resources. Collaborates with nursing team and providers to coordinate appointments to meet patients/residents needs. May coordinate provider schedule resolve work queue issues and manage recall and waitlists. Operates multi-line telephones and depending on location may serve as a switchboard operator calling codes and paging providers. Based on setting additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; track patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling distributing administering and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies send faxes and order all settings the Patient Access Representative serves as a mentor for new Patient Access Representatives and other staff. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work as part of a team and also work independently. Frequently takes direction from nursing team. Must always maintain confidentiality of sensitive information. Requires excellent customer service and the ability to empathize with patients and their situations. Working knowledge of medical terminology and use of professional written communication when making notes.Qualifications
High school diploma or equivalent preferred. Post-secondary education helpful.One year of work experience preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months customer service experience desired.
May require BLS for certain locations and/or settings.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application please call 1- or send an email to
Required Experience:
Unclear Seniority
Key Skills
- Employee Relations
- Succession Planning
- Kenexa BrassRing
- ATS
- Lawson
- Workers' Compensation Law
- Benefits Administration
- HRIS
- Payroll
- Employment & Labor Law
- Human Resources
- Recruiting
About Company
Marshfield Clinic is a health care system with over 50 locations in northern, central, and western Wisconsin. Marshfield Clinic Don't just live. Shine.
