Technical Implementation Customer Success Manager

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Technical Implementation Customer Success Manager

-growingSaaScompanywithcategory-definingAIsolutionsforcustomerservicebackedbytopVCsandastellarlistofangeladvisors/7helpsserviceleadersdeliveroncrucialmetricslikefirstcallresolutionturn-around-timeandmarginsincomplexserviceenvironmentssuchashigh-techdevicesmanufacturingmedicaldevicesandmore.

Wearelookingfortalentedanddrivenindividualstojointhehigh-impactcustomersuccessteamat.

Thisroleneedsyoutoswitchhatsbasedontheneedofthehour:

Learn/understand/explainthefunctioningofAI/NLPtechnologieswhileworkingwithcustomers

HelpcustomersrealizeRoIfromtheirCRMtechnologiesintegrationwithNeuron7

Wearsaleshatincontractrenewalsandupsell/cross-sellcycles

BeanadvocateoftranslatingcustomersneedstotheN7engineeringteam

Responsibilities:

Youarethefirstpointofcontactforourglobalcustomerbase

Youwilllead:

Thecustomeron-boardingprocesswithoptimizedsolution

IntegrationoftheirCRMsystemswithNeuron7products

Dataintegrationstepswithengineeringteams

CollaborationwithcustomerPMforchangemanagementactivities

Developmentoftrainingcontent

DefinitionofRoImetricsandotherKPIsrelatedtousageuseradoptionandaccuracy.

Findsolutionsforcustomerservicechallengeswith/withoutusingAI/NLPtechnologiesandprovideideas/enhancementstoNeuron7coreproductteam

Developlong-termrelationshipswithcustomerleadershipkeystakeholderstoensurecontractsarerenewedandabletoupsell/cross-sellofNeuron7productsincollaborationwithsalesteams

LearnthenewAI/NLPproducts/featuresastheyarereleasedandshowcasedemostocustomers

Developtemplates/modelsandtrainnewcustomersuccessteammembersasneeded

Qualifications:

ProvenCSMexperiencewithSaaSproductcompaniespreferablyinAIspace.

5to8yearsexperienceinhandlingmidtolargeenterpriselevelintegratedprogramscollaborationwithmultipleteamsetc.

Data-driventotrackmetricsbuildcredibilitywithinternalandcustomersleadershipteams.

Experiencemanaging/trackingdeadlineswithhighlyenergeticgloballydistributedteams.

CollegedegreeinTechnology/BusinessManagement

WhatWeDoandValue:

At-makingthroughadvancedAItechnologyandwearededicatedtodeliveringexcellenceinallaspectsofourwork.

CompanyPerks&Benefits:

Competitivesalaryequityandspotbonuses.

Paidsickleave.

LatestMacBookProforyourwork.

Comprehensivehealthinsurance.

Paidparentalleave.

FlexibleworkarrangementsworkfromhomeorourvibrantBengaluruoffice.

OurCommitmenttoDiversityandInclusion:

(includingpregnancychildbirthorrelatedmedicalconditions)sexualorientationgenderidentityorexpressionagedisabilitynationaloriginmaritalstatusoranyothercharacteristicprotectedbylaw.

Ifyoureexcitedaboutcreatingexceptionaluserinterfacesandwanttobepartofaforward-thinkingteamwedlovetohearfromyou!

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Manager

Technical Implementation Customer Success Manager-growingSaaScompanywithcategory-definingAIsolutionsforcustomerservicebackedbytopVCsandastellarlistofangeladvisors/7helpsserviceleadersdeliveroncrucialmetricslikefirstcallresolutionturn-around-timeandmarginsincomplexserviceenvironmentssuchashigh-techde...