Technical IAM Support Engineer

Technical IAM Engineer Support

Skill: Technical IAM Engineer support
Experience: 2 5 Years
Location: Chennai / Mumbai


Direct Responsibilities
Infrastructure Maintenance
Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check
Check and remediation: exploration errors Authorization Servers integration
Provisioning check and remediation on servers to meet KPI expectations
Infrastructure/ Application availability & monitoring
Incident Management:
First user contact: Support users in the resolution of incidents (ServiceNow/Email)
Incident analysis and resolution
Entry point for Expert escalation
Contribution to continuous production optimization (curative and preventive)
Service Requests management: Support people of end user queries (ServiceNow/Email)
Strong hands-on experience on Web and Application servers
Provide technical leadership and Propose improvements related to the support activity (job performance service request production incidents)
Good knowledge on Incident/Change/Problem management process (ServiceNow).
Have good knowledge on setting up monitoring of servers through Dynatrace tools

Contributing Responsibilities
Contribute to the knowledge transfer with Paris OPS teams
Contribute to the definition of procedures and processes necessary for the team
Help build team spirit and integrate into BNP Paribas culture
Contribute to the regular activity reporting and KPI calculation
Contribute to continuous improvement actions
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope
Technical & Behavioral Competencies

Knowledge of ITIL
General IT infrastructure knowledge
Strong infrastructure skills Cloud & OPEN (OS Linux RHEL Windows Server Middleware etc.)
Knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Enterprise Password vault
Good written and spoken English
French speaking will be appreciated
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player