Client Representative

Client Representative

The ACSM (also known as an Account Associate or Client Rep) is the operational engine behind our programmatic campaigns helping ensure everything runs smoothly from order to execution. Supporting the Client Success team this role is all about coordination accuracy and attention to detail. Whether its tracking campaign progress managing tickets or ensuring invoicing is clean and timely the ACSM plays a key role in delivering great client service behind the scenes.

This role is ideal for someone whos process-driven collaborative and eager to learn the ins and outs of digital advertising. Youll partner closely with internal teams across media ops creative and finance helping keep campaigns on track documentation tight and communication flowing.

Key Responsibilities:

Campaign Execution Support

Track orders and campaign details from initial planning to final delivery

Keep everything organized timelines tasks and documentation across Excel Jira and internal trackers

Make sure all the right teams are looped in at the right time to keep campaigns moving

Project & Ticket Management

Own the intake and management of tickets via Jira flagging any issues to the Account Manager

Keep campaign info up-to-date and accurate in all tools and trackers

Help identify when things are falling behind or need escalation

Reporting & Reconciliation

Track campaign pacing budget delivery and key reporting metrics

Reconcile orders and expenses to support billing and vendor payments

Support monthly reporting processes with Excel reports and summaries

Team Collaboration

Work cross-functionally with media ops creative and analytics teams to ensure alignment

Help coordinate deliverables and updates across multiple stakeholders

Adapt quickly to shifting priorities and campaign needs

Billing & Financial Hygiene

Assist with vendor and client invoicing

Monitor expenses payment status and ensure everything adds up

Keep a clear paper trail for every order and payment

The ACSM is a critical team player who helps keep our campaigns running behind the scenes. Organized collaborative and detail-oriented you make sure no ball gets dropped and every client deliverable stays on track.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley former CEO of Apple Inc and Pepsi-Cola the Company combines the industrys 3rd largest proprietary data set (2.4B identities) with Artificial Intelligence to unlock consumer intent personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform which powers end to end marketing programs for some of the worlds leading brands. With expertise encompassing all digital marketing channels Email Display Social Search and Mobile Zeta orchestrates acquisition and engagement programs that deliver results that are scalable repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race gender ancestry color religion sex age marital status sexual orientation gender identity national origin medical condition disability veterans status or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

Guidance

Experience:

Unclear Seniority