IT Support Specialist

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Were looking for an IT Support Specialist who is reliable and this role youll be the go-to person for all technical support needs helping to simplify daily work for your colleagues. Youll handle everything from ticket triaging and troubleshooting to improving documentation and building scalable resources. As a key member of our team youll report directly to the IT Manager Americas and play a crucial role in ensuring the smooth operation of our technology environment.

The ideal candidate will have at least 5 years of hands-on experience in providing IT support troubleshooting and assisting end-users with a wide variety of technical issues.

This role is perfect for someone looking to continue growing their career in IT support while contributing to the overall success of our organizations technology infrastructure. The whole IT department composed of 9 people is in charge of a wide range of tasks including onboarding/off-boarding users handling IT help desk tickets managing Google Workspace Microsoft 365 MDM and EDR.

This is a position based in New York City.

Key Responsibilities:

Provide first and second-level technical support for employees (Mac Windows Linux peripherals and SaaS tools).
Install configure and maintain workstations and equipment (laptops phones and audiovisual gear).
Manage user accounts access and licenses for platforms like Okta Google Workspace and other internal tools.
Ensure system security through updates patches and endpoint protection.
Handle the technical onboarding and offboarding of employees.
Manage IT inventory and coordinate necessary purchases.
Write and maintain up-to-date documentation of system configurations procedures and troubleshooting steps for internal use.
Monitor and resolve support requests in our helpdesk system adhering to established escalation processes.
Contribute to the continuous improvement of IT processes and infrastructure.
Assist in diagnosing and escalating findings reported by the Endpoint Detection and Response (EDR) tool.

In addition to your technical duties youll also:

Support the day-to-day operations of the office to ensure a smooth work environment.
Collaborate with the Senior Office Manager on office-related initiatives.
Act as a proactive reliable resource to make everyones work easier.

About you:

3 years of experience in IT support or system administration.
You have firsthand experience handling IT support in a rapidly growing tech company.
You love helping people and investigating to solve problems in a fast-paced environment and you demonstrate strong customer service skills.
Dedicated team player who actively shares knowledge and supports colleagues.
A diploma degree or equivalent in Computer Science Networking or a related field.
Familiarity with cloud environments such as Okta Google Workspace Microsoft 365 and Atlassian.
Excellent communication skills in English. Knowledge of French Spanish or Portuguese is a plus!
Strong service orientation with a desire to help others and simplify their daily work.
High degree of reliability autonomy and initiative to anticipate needs.
Experience with ticketing systems like Jira or Zendesk.

$80000 - $85000 a year

About us

Equativ a leading independent ad platform brings scale and simplicity to digital advertising.

Following itsrecent merger with Sharethroughand the acquisition of Kamino Retail advertisers media owners and technology partners rely on Equativs advanced SSP curation and retail media services and technology to achieve maximum business outcomes.

With a focus on privacy-first programmatic video CTV and data-driven solutions Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy.

The companys global expertise is also backed by a team of over 750 employees across 19 countries.

As a proud recipient of the label Equativ is committed to providing a dynamic flexible workplace where employees thrive grow and excel in both their professional and personal lives.

Come and lead the charge with us inbuilding a transparent ecosystem based on quality!

Equativ is an equal opportunity employer. Equal access to employment services and programs are available to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you require reasonable accommodation throughout the application and/or interview process please contact the recruitment team at emailprotected

Required Experience: