Claim Representative Trainee

Rated Best Places to Work 2024 by Business Insurance Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 -Strong Local and Trusted.

As a Berkley company we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation and all member insurance companies are rated A (Superior) by A.M. Best Company and carry Standard& PoorsFinancial Rating ofA(Strong).

This role will be based in one of our two offices where we offer a hybrid work schedule with four days in the office; and one day remote where it makes sense to do so.

Office locations:

• Urbandale IA
• Lincoln NE
  

The Company is an equal employment opportunity employer. #LI-hybrid #LI-LD1

As a Claim Representative Trainee you will investigate low exposure workers compensation claims by analyzing coverage; determining severity; evaluating reserves; and working the claim to resolution.

What you can expect:

• Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent.
• Internal mobility opportunities.
• Visibility to senior leaders and partnership with cross functional teams.
• Opportunity to impact change.
• Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education.

Well count on you to:

• Examine and analyze policies contracts and claim forms to determine coverage.
• Investigate loss in a prompt manner by telephone correspondence or on-site investigation to determine the extent of exposure. Request necessary reports e.g. police reports medical records internal accident reports etc.
• Establish accurate claims reserves and re-evaluate exposures and reserves during the life of the claim. Correctly enter claim data and file documentation into claim and related systems for reporting purposes. Negotiates settlement or conclusion of claim.
• Participate in educational coaching and mentoring activities to further claims adjusting skills and knowledge.
• Perform other related duties as assigned by management.

What you need to have:

• Two years related experience and/or training; or equivalent combination of education and experience. Bachelors Degree preferred but not required.
• Ability to organize prioritize and manage multiple tasks in a fast-paced environment.
• Ability to quickly and professionally respond to inquiries from customers.
• Strong problem-resolution skills.
• Effective interpersonal and communication skills.
• May be required to travel on an occasional basis.
• Regularly and consistently demonstrate a commitment to company values and guiding principles.
• Proficient with Microsoft Word Excel and Outlook.