Assistant Facility Manager Soft Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Job Description: Assistant Facility Manager - Soft Services

Location -Noida

Position Overview

We are seeking an experienced Assistant Facility Manager Soft Services to manage and enhance the delivery of soft services at the site. This role focuses on ensuring high standards in housekeeping client coordination and overall service quality while maintaining smooth day-to-day facility operations.

Soft Services Management

• Oversee housekeeping operations pantry services and office upkeep.
• Coordinate events client visits and ensure seamless stakeholder engagement.
• Monitor service quality and implement improvement plans for customer satisfaction.
• Ensure compliance with health hygiene and safety standards.

Vendor & Team Management

• Manage vendor relationships and service contracts for housekeeping and other soft services.
• Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
• Review vendor performance handle invoicing and ensure compliance documentation.

Operational Excellence

• Conduct regular audits of soft services and implement corrective actions.
• Prepare reports on service performance cost efficiency and client feedback.
• Support small-scale projects related to workspace enhancements and employee experience.

Client Engagement & Reporting

• Act as the primary point of contact for client queries related to soft services.
• Organize monthly review meetings and manage KPIs for service delivery.
• Maintain accurate documentation and prepare presentations for client updates.

Required Qualifications

Education & Certifications

• Bachelors degree in Hospitality Facility Management or related field.
• Professional certifications in Facility Management (FMP CFM) preferred.

Experience

• Minimum 5 years in facility management with a strong focus on soft services.
• At least 2 years in a supervisory or site lead role.
• Experience in managing vendors and client-facing operations.

Core Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Customer service orientation with attention to detail.
• Proficiency in MS Office (Excel PowerPoint) and reporting tools.

About JLL

JLL is a leading professional services firm that specializes in real estate and investment management. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

To Apply:Please submit your resume and cover letter detailing your relevant experience in technical facility management and your vision for optimizing building operations.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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