Costumer Success Specialist

We show the world what people want.

As an NIQ company we are the worlds leading consumer intelligence firm delivering the Full View on consumer behaviour. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients our people and our planet.

We are always looking for open-minded people who will grow with us push boundaries and pioneer disruptive methods in market research data science technology and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way well equip you to take your future into your own hands and play a leading role in our story.

Job Description

We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.

Customer Success Specialist is a pivotal agent in the successful go-to-market of gfknewron. Actively servicing client users on trials and further ahead first subscribing customers the role will be focused on driving gfknewron user adaption and satisfaction. This requires both a firm understanding of the Technology & Consumer Goods industries as well as the ability to grow customer intimacy through regular (daily/weekly) engagement. For strategic accounts the CSM is also expected to organically grow into the client organization and provide field colleagues with opportunities to cross and upsell in addition to existing services.

We are currently seeking a Customer Success Specialist who will be a part of the Turkey Commercial Team.

The Customer Success Specialist role will have the following key accountabilities: 

• Establishes to be a strategic partner to our local (and regional) clients
• Are an internal and external innovation agent. Drive change for faster reaction to changing market requirements.
• Are experts in their market (industry products channels etc.)

Responsibilities (External):

• Understands and works with POS-related data with the client (gfknewron market possibly also predict and/or consumer) and is the central point of contact
• Ensures effective and efficient client training and onboarding of new customers.
• Educates customers about the most relevant features/functionalities for their specific business needs.
• Drives adoption rates (i.e. activation reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drives regular gfknewron usage with stakeholders in the client organization
• Finds and builds new user base for GfK offerings
• Develops fact-based answers to complex key business -develops use cases with clients that shows the value of GfK data and their outcome for the clients
• Is a market expert for the handled category / industry segment
• Delivers insightful high-level presentations and actionable recommendations to our clients
• Coordinates client services locally (and regionally)
• Co-identifies leads for cross sell and upsell opportunities with the client
• Helps to improve renewal rate by demonstrating clear business outcome and value                                                                                                                                                                                   

Responsibilities (Internal):

• Certified CSM (gfknewron market predict and consumer certificate) and knows the POS proposition in detail
• Building solid market and deep POS knowledge
• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings;
• Collects and provides feedback to product teams on functionality features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborates with account management at the pre-sales and renewal stages co-identifies sales leads
• Collaborates with other business unit teams to identify opportunities for strategic assignments
• Coordinates internal client services nationally (and internationally)
• Validates / conduct QC to guarantee GfK seal of quality

In other words: You will make the difference by being the face of our company and its digital solutions!

Qualifications:

• Bachelors/ Masters degree in Business Administration Economics Statistics Engineering or equivalent experience
• New graduate as well as 1-2 years of experience in Marketing / Sales Departments in Consumer Electronics (MDA SDA CE IT/OFFICE/TELECOM) and/or Category Management in Retail Sector is a plus
• Fluent in Turkish and English language
• Strong presentation and communication skills client-centric approach
• Passion dedication commitment eagerness to learn open mindset team spirit and an entrepreneurial attitude. Creativity and the ability to address real-world business problems analytically
• Living in İstanbul

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Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time