Customer Success Manager (Individual Contributor)

Open to candidates from anywhere in the world!

About Us

At THE/STUDIO our vision is to empower individuals regardless of their expertise to unleash their creativity and bring their unique ideas to life through the production of custom products. We are committed to delivering top-quality customized products that not only exceed expectations but also provide a seamless and awe-inspiring experience via our exceptional team and AI-integrated systems. By shouldering the manufacturing burdens we liberate our customers to focus on their true passions driving them towards remarkable success and fulfillment. Together we turn dreams into tangible realities and shape a world where creativity knows no bounds.

Our headquarters are in Los Angeles California but we are a truly global company with team-members across the U.S. Europe South America Africa and Asia/Pacific. We have gone to a fully remote working platform so that we can attract the worlds best talent.

All roles at THE/STUDIO are 100% remote from anywhere in the world as long as you have all your tools and a fast stable internet connection!

We know that some applicants will not meet all the requirements so we encourage you to apply anyway so we can determine if something else might be a good fit!

The Role

Were looking for a Customer Success Manager to own the post-sale relationship and ensure customers achieve meaningful outcomes on our product development and manufacturing platform. This role manages multiple accounts drives adoption identifies revenue opportunities and ensures customers stay engaged and successful.

The ideal candidate has a startup mindset is high energy resilient proactive and combines a data-driven approach with strong relationship-building skills. You will work autonomously as a mid-to-senior individual contributor who operates with urgency and clear ownership.

What Youll Do

• Manage and grow a portfolio of SMB and mid-market customer accounts.

• Ensure customers achieve their goals and adopt the platform successfully.

• Monitor account health customer activity and production performance through CRM and internal dashboards.

• Conduct check-ins business reviews follow-ups and renewal conversations.

• Identify upsell cross-sell monetization and expansion opportunities.

• Gather customer feedback on product experience and production processes and share insights with Product Sourcing and Sales.

• Proactively identify risks resolve blockers and support customers through the product development journey.

• Maintain clean organized documentation and account notes in HubSpot.

• Provide recurring insights and recommendations to improve customer workflows and internal processes.

What Were Looking For

• 3 years of Customer Success Account Management or other client-facing experience.

• Strong CRM experience; comfortable using data to guide decisions and actions.

• Highly organized and able to manage multiple accounts simultaneously.

• Outcome-oriented data-driven resilient proactive and results-focused.

• Excellent English communication and relationship-building skills (C2).

• Fast learner with strong attention to detail.

• Market knowledge (e-commerce manufacturing product development or related industries) is a plus.

• Startup experience or a startup-style mindset is strongly preferred.

• Comfortable working independently as a mid-to-senior IC.

THE/STUDIOs Company Values

• Intellectually curious - possesses a natural disposition and comfort to ask questions challenge the status quo and a desire to get to the bottom of things if they see something not quite right

• Self-motivated with a meaningful reason to deliver excellence

• Good communication skills that enhance collaboration minimize misunderstandings and at a frequency that is appropriate for a remote team

• Radical candor - Coachable accepting of constructive negative feedback and willing to provide constructive negative feedback where applicable

• Operates with a level of urgency - values immediate action where prudent enables quick decision-making swift problem-solving and seizing opportunities in a dynamic business environment

• Natural customer centricity - has an affinity to always start their train of thought or analysis with the customers perspective bias towards talking to the customer to understand them

• Results-driven - focuses on achieving and exceeding measurable objectives

Our Typical Hiring Process

1. Submit an application. IMPORTANT: Please submit your resume/CV in English

2. Video Assessment

3. Hiring Manager Interview

4. CEO Interview

5. Assessment/Case Study - if applicable

6. Reference Check

Note that every role is different so the process may vary depending on the requirements of the role. Regardless of the result we always inform candidates via email.

At THE/STUDIO we know that our Companys strength lies in the diversity of our team. THE/STUDIO is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal opportunities for all applicants and individuals regardless of protected characteristics. We prioritize and maintain a fair inclusive and equitable workplace free from discrimination harassment and retaliation.