Specialist Product Adoption
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Were seeking a dynamic Specialist in Product Adoption who excels at driving impactful customer engagements through webinars tailored training sessions and compelling content development. You will play a key role in accelerating product adoption and maximizing customer success.
Key Responsibilities:
- Content Development: Create high-quality informative and user-friendly webinar content presentations and educational resources tailored to customer segments and personas.
- Tailored Customer Onboarding: Provide customized onboarding experiences offering strategic insights and best practices to ensure immediate and ongoing product value realization.
- Product Training & Enablement: Deliver clear interactive product training sessions for IT administrators and end-users ensuring comprehensive understanding and maximized adoption.
- Proactive Customer Support: Identify and address customer challenges proactively collaborating cross-functionally to resolve issues swiftly and ensure seamless user experiences.
- Cross-team Collaboration: Work closely with Product Customer Success Sales and Enablement teams to continuously refine adoption strategies ensuring alignment and effectiveness
Qualifications :
- Minimum of 4 years of work experience with prior experience in Solution Engineering Onboarding SaaS product Implementation or other closely related functions highly preferred.
- Strong communication and presentation skills capable of conveying technical concepts clearly to diverse audiences.
- Technical proficiency including:
- ITIL certification or equivalent knowledge of IT service management.
- Understanding of networking fundamentals (TCP/IP DNS DHCP VPN firewalls).
- Familiarity with APIs and identity management systems like Active Directory.
- Excellent problem-solving abilities with a proactive approach to identifying and mitigating customer challenges.
Skills Inventory
- Tailored customer onboarding & enablement
- Strong communication & presentation skills
- ITIL / ITSM knowledge
- Networking fundamentals (TCP/IP DNS VPN firewalls)
- APIs & identity management (e.g. Active Directory)
- Customer problem-solving & issue resolution
- Cross-functional collaboration
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
