Associate Operations
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Job Location:
San José - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
- Provide quality telephone customer service to patients and parents
- Answer both inbound and outbound calls to confirm and/or create dental appointments
- Deliver quality and superior customer care to every parent or patient on the phone
- Gather information accurately
- Coordinate with other areas of client as needed
- Refer issues for further investigation to relevant department
- Possess good telephone etiquette customer service and in particular focus on salesmanship skills
- High focus on customer service and satisfaction
Qualifications :
Education/Experience:
- Graduation from a senior high school or GED equivalent
- Prior experience in a call center or in the dental field is advantageous but not required
Technical Skills:
- Computer skills: Microsoft Office and Edge
Skills and Attributes:
- English B2
- Compassion and high-level of service for our patients
- Possess good telephone etiquette customer service and in particular focus on salesmanship skills
- Detailed oriented
- Keen aptitude and adaptability to change
- Ability to work in a fast-paced environment
- Excellent communication and organizational skills
Remote Work :
Yes
Employment Type :
Contract
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
