Head Quality Control E&E operations

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Pay Band: 8

Country/Location: Noida India

Department: GSS English & Exams

Contract Type: Indefinite

Closing Date: Sunday 16 November 2025- 23:59 Philippine Time (GMT 8)

Role Description/Purpose

A dynamic and experienced professional is required to lead our Quality Control function overseeing Quality Assurance Risk Management Business Continuity Management Knowledge Management Process Training Continual Improvement and Governance across BCMS including English & Exams operations. The post holder will play a pivotal role in aligning BCMS Service Line activities with the British Councils Quality strategy and objectives ensuring robust assurance and control mechanisms are in place. The post holder will be responsible for developing and embedding Business Continuity practices that safeguard our workforce and enable rapid recovery of critical operations during disruptions. This role demands a strong focus on operational compliance the design of resilient processes to mitigate attrition and the implementation of transparent data reporting systems that drive actionable insights. The post holder will also lead the development of Information Security methodologies to protect sensitive data across all formats ensure adherence to British Council standards and risk frameworks and provide strategic reporting to the BCMS operations board. Additionally the post holder will spearhead the creation and institutionalization of Knowledge Management strategies and frameworks and manage the coordination and delivery of comprehensive Audit Plans.

Role Accountabilities

We are looking for an accomplished and visionary leader to take on the role of Head Quality Control. This position is central to shaping and enhancing the British Council Management System (BCMS) through the design implementation and continuous improvement of key initiatives across Quality Control and Assurance Knowledge Management Business Continuity Information Security and Governance. The successful candidate will be responsible for establishing and maintaining the Quality Assurance Management System (QAMS) developing business process controls supporting delivery teams with process management and overseeing internal and external audit planning and execution. They will also lead the analysis of audit data to drive continual improvement and ensure robust records management practices.

In this role the Head Quality Control will champion knowledge management strategies that support onboarding mitigate attrition risks and foster a culture of shared learning through structured training plans workshops and case studies. They will work closely with operational teams to identify and improve underperforming KPIs streamline processes through automation and embed best practices that elevate service quality. The role also includes setting and reviewing policies for Business Continuity Management and Information Security ensuring compliance with ISO standards and managing responses to major incidents. Additionally the postholder will ensure alignment with British Council standards facilitate risk management audits uphold governance protocols and ensure compliance with legal and ethical obligations including the Freedom of Information Act and child protection policies.

Qualifications & Experience

Education: Holder of a bachelors or postgraduate degree

Knowledge and Experience:

• 10-15 years of experience in a similar role in relevant industry
• Expert in operations and service transitions
• Expert in organization-level reporting and balanced scorecard
• Risk management
• Audit management
• Quality assurance framework and implementation across blended services (Finance IT and BPO services)

Further Information

Work Schedule: This is a 24/7 on-site role with rotating shifts including night shifts. The position offers two days off per week which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.

Right to Work: Locally recruited

Applications are welcomed from candidates currently in this location with a natural right to work.

Applications are also welcomed from candidates currently based in other British Council country offices. However please note candidates must have a natural right to work in the country on a permanent basis as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Interview Dates: Interviews are likely to take place between 21 to 22 November 2025. Please note that interview schedules are subject to change.

India (OCI)

Overseas Citizen of India (OCI) card holders will need have or be able to obtain a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

Note: For requisite special permission to take up employment in any foreign Diplomatic Missions in India OCI Cardholder must visit

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Equality Diversity and Inclusion Statement

We are committed to equality diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse maltreatment and exploitation as set out in article 19 UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application please email