Facilities Helpdesk Administrator
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Job Location:
Yearly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Facilities Helpdesk Administrator
Salary: 28000 - 30000 DOE
Locations: Chertsey Surrey and occasional travel to Uxbridge
Working hours: 40 hours per week Monday to Friday
Position Overview
We are seeking a highly skilled and highly organised Helpdesk Administrator to join our Facilities Management team in a multi-site role at one of our prestigious clients in the Media & Entertainment industry. You will be responsible for ensuring incoming maintenance requests are prioritised and managed to resolution including all administration.
Key responsibilities
Work Order Management
- Receive log and prioritize incoming maintenance requests and work orders from various stakeholders
- Assign tasks to appropriate technicians or external service providers based on skillset and availability
- Monitor the progress of work orders to ensure timely completion and satisfactory resolution of issues
- Update stakeholders on the status of their requests and escalate urgent matters as needed
Purchase Order Processing
- Create and process purchase orders for necessary materials equipment and services required for maintenance activities
- Coordinate with vendors and suppliers to obtain quotes negotiate prices and ensure timely delivery of goods and services
- Maintain accurate records of all purchase orders invoices and receipts for financial reconciliation purposes
Administrative Support
- Assist with general administrative tasks such as filing data entry and documentation management
- Prepare reports spreadsheets and presentations to support the Facilities Management team as required
- Respond to inquiries and aid internal and external stakeholders in a professional and courteous manner
Qualifications and Experience
- Previous facilities helpdesk/maintenance coordination experience desirable
- Proficient in raising work orders purchase orders and managing administrative tasks efficiently
- Experience using facilities management software is highly desirable
- Strong organisational skills with the ability to prioritize tasks and meet deadlines effectively
- Excellent communication and interpersonal skills with the ability to interact professionally with stakeholders at all levels
- Attention to detail and accuracy in record-keeping and documentation
- Ability to work both independently and collaboratively within a team environment
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
