Operations Supervisor

Location: Lekki Lagos
Industry: Hospitality (Beach Resort)
Employment Type: Full-time
Monthly Salary: 400000
Experience Required: Minimum of 5 years (must be in the hospitality/beach resort sector)
Work Schedule: 6:00 AM start time one day off per week
Accommodation: Provided

About the Role

We are seeking a results-driven and experienced Operations Supervisor to oversee daily operations and ensure seamless performance across our premium beach resort facilities in Lekki.

The ideal candidate must have a strong background in hospitality operationsparticularly within the beach or resort environmentand demonstrate proven ability in team leadership service excellence and operational management.

This position requires a hands-on professional who is organized proactive and committed to delivering outstanding guest experiences while maintaining operational efficiency and compliance with company standards.

Key Responsibilities

• Operations Oversight: Supervise and coordinate daily activities across departments such as front office housekeeping maintenance and food & beverage to ensure smooth and efficient resort operations.
  

• Staff Supervision & Training: Lead coach and evaluate team members to uphold high service standards. Prepare rosters and manage staff schedules effectively.
  

• Guest Experience Management: Serve as a key contact for guest inquiries and complaints ensuring timely and professional resolution to maintain exceptional guest satisfaction.
  

• Quality & Safety Compliance: Enforce company policies health and safety protocols and quality benchmarks to ensure a safe and premium environment for guests and staff.
  

• Budgeting & Reporting: Manage operational budgets track performance indicators monitor inventory and generate regular reports for management.
  

• Process Improvement: Identify inefficiencies recommend improvements and implement corrective actions to enhance productivity and profitability.
  

• Interdepartmental Coordination: Maintain effective communication between departments and senior management to ensure smooth execution of daily operations and company objectives.
  

Requirements

Qualifications

• Experience: Minimum of 5 years of proven supervisory or operations experience in the hospitality/beach resort sector.
  

• Education: Bachelors Degree in Hospitality Management Business Administration Operations Management or a related discipline.
  

• Skills:
  

• Excellent leadership interpersonal and team management skills.
  

• Strong communication organizational and decision-making abilities.
  

• Proficiency in Microsoft Office Suite and operations management tools.
  

• Analytical thinking and problem-solving capability.
  

• Physical Demands: Ability to work outdoors for extended periods and handle light physical tasks associated with equipment setup and resort operations.
  

• Attributes: Highly adaptable proactive and able to manage multiple priorities in a dynamic and guest-focused environment.
  

Benefits

• Competitive monthly salary: 400000
  

• Performance-based incentives
  

• Health insurance coverage
  

• Staff accommodation provided
  

• Ongoing training and career development opportunities
  

• Exposure to structured and large-scale hospitality operations