Salon Operations Manager

Lagos - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Operational Management:

Oversee and supervise daily salon operations to ensure smooth workflow efficiency and service excellence.
Maintain salon hygiene safety cleanliness and sanitation standards.
Ensure the facility equipment products and tools are stocked functional and well managed and comply with standards.
Manage scheduling ensuring optimal staff-client matching and minimizing wait time.
Monitor workflow staff performance and customer experience.
Oversee product ordering inventory control stocktaking and vendor relationships.

Staff Leadership & Training:

Provide leadership and guidance to all department heads and staff.
Supervises stylists assistants cleaners front desk staff client experience staff call center staff and customer service staff.
Lead onboarding training ongoing skills development along with HR
Monitor performance enforce policies and conduct quarterly evaluations along with HR
Foster a positive respectful and growth-driven work culture
Manage shift scheduling and attendance tracking
Ensure compliance with company policies safety regulations and legal requirements.
Enforce company standards and discipline where necessary

Client Experience & Service Excellence:

Ensure a consistent high-quality & luxury client experience across all touch points that aligns with the brand
Resolve disputes or complaints professionally and promptly.
Maintain a strong customer-focused culture.
Oversee client care from booking to post-service follow-up
Ensure consultations follow healthy hair standards and protocols

Business Development & Reporting:

Drive business growth through strategic planning and execution.
Track stylists KPIs including retention upsells booking volume and product sales
Work with the leadership team to improve systems services and efficiency
Identify opportunities for improvement expansion and increased profitability
Track industry trends and recommend innovative ideas
Promote brand standards and uphold company values
Support marketing efforts including campaigns events and promotions
Prepare daily weekly and monthly operations reports
Prepare month-end budgets with the inventory manager

Requirements:

Minimum 4-5 years of experience in operations or a similar role.
Strong leadership and team management skills
Excellent communication organization and customer service skills
Ability to multitask prioritize and solve problems proactively
Proficiency with salon booking software spreadsheets and digital communication tools
Familiarity with healthy hair care practices is an added advantage

Preferred Attributes:

Calm under pressure and emotionally intelligent
Detail-oriented with a high standard for cleanliness and experience
Results-driven and comfortable enforcing structure and discipline when required.
Passion for wellness/hair care/beauty

Operational Management:Oversee and supervise daily salon operations to ensure smooth workflow efficiency and service excellence. Maintain salon hygiene safety cleanliness and sanitation standards. Ensure the facility equipment products and tools are stocked functional and well managed and comply wit...