Senior Manager, Sales Operations
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
ABOUT HUGO
Hugo Technologies Inc. is committed to nurturing the best of Africas young talent. We build and manage remote teams across Africa for some of the worlds largest technology and media companies. We specialize in omnichannel customer support digital and AI operations and trust and safety solutions.
Our Why is simple. Outsourcing generates billions in income and opportunities globally but less than 2 percent reaches African communities. We are changing that. By winning a share of the multi billion dollar global BPO market for Africa we are investing in a brighter future for the continent.
As a company we are obsessed with excellence. We ask smart questions to build a thorough understanding of our clients needs; then pour ourselves into delivering not just great work but also a perfect user experience so that we stand out in what is a very crowded market.
The only commitment greater than the one we have to our clients is the one we have to our community. We are dedicated to carving out a place in the digital economy for young Africans and we work tirelessly to equip them with the skills needed to build meaningful careers.
WHAT YOU WILL BE DOING
As Senior Manager Sales Operations you will lead the structure organization and execution that powers Hugos mid market GTM engine. Reporting to the Head of Revenue Operations you will oversee a small team of Sales Administrators and RevOps staff who execute critical sales motions including campaign execution contact research account prep competitive intelligence gathering sequencing builds and outbound support.
Your mandate is to bring clarity order and predictable execution to the revenue organization. You will build processes strengthen systems enforce standards and ensure the sales team has the support they need to operate efficiently. You will manage incoming requests translate them into structured workflows and ensure your team delivers quality output on time.
This role is ideal for someone who is deeply operational people oriented and thrives in a high velocity environment. You are part coach part project manager and part systems thinker.
Key Responsibilities
Team Leadership
Build coach and lead a small team of Sales Administrators and Sales Ops contributors.
Establish clear expectations workflows and quality standards for task execution.
Create a culture of accountability accuracy and speed.
Process and Project Management
Own and optimize the intake and prioritization process for all Sales Operations requests.
Set up structured workflows for campaign builds sequencing contact acquisition account enrichment and competitive research.
Ensure requests are completed with consistent quality and delivered on time.
Develop documentation SOPs checklists and templates that improve team efficiency.
Sales Technology Ownership
Own and administer Hugos sales technology stack including HubSpot and connected systems.
Partner with internal teams to ensure clean data hygiene and accurate reporting.
Identify opportunities to simplify workflows or automate manual steps.
Pipeline and Performance Insights
Conduct recurring pipeline analysis to surface trends gaps and areas requiring focus.
Deliver weekly reporting to Sales Leadership with clear insights and recommended actions.
Monitor activity performance across outbound and inbound motions.
GTM Support
Support campaigns and motions targeting mid market digital native and B2B organizations.
Ensure the sales team has the research tools and operational support needed for effective outreach.
Coordinate with Marketing Operations on lead flows contact quality and segmentation when relevant.
Cross Functional Collaboration
Partner with the broader Revenue team to ensure alignment across campaigns and reporting.
Work with RevOps leadership to improve the effectiveness of systems dashboards and process flows.
WHAT QUALIFICATIONS YOU WILL NEED
Competencies
Strong people leader with a coaching mindset; able to develop early career talent into high performers.
Organized operator with the ability to bring structure to ambiguous environments.
Exceptional project management skills with strong follow through and attention to detail.
Comfortable working with data reporting and pipeline analysis.
Clear communicator who can translate complex requests into structured workflows.
Technically confident with sales tools and systems including CRM and workflow platforms.
Thrives in fast paced environments and enjoys solving operational challenges.
Experiences
Experience managing a Sales Operations or Sales Administration function is a plus.
Experience working in or supporting mid market B2B or digital native companies preferred.
Familiarity with HubSpot and modern sales tech tools.
Experience in BPO professional services or tech enabled services is a plus but not required.
Africa First talent strongly encouraged to apply.
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.African communities currently reap less than 2% of a BPO market worth a staggering $430 ... View more
