Security Systems Support Engineer (DFW)
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Summary: As a Security Systems Support Engineer (DFW based) you will play a key role in ensuring that our clients security and business-intelligence systems operate at peak efficiency. You will work across the full lifecycle of solutionsfrom design and deployment through ongoing support and maintenanceensuring client satisfaction and system reliability.
Key Responsibilities:
- Provide technical support and troubleshooting for security systems (e.g. video surveillance access control AI-based analytics) and associated infrastructure.
- Collaborate in the design and presales engineering phase: assist in solution architecture requirements gathering and technical specification development.
- Participate in and lead the implementation and deployment of security systems: perform installations configurations integrations and verify performance against client expectations.
- Manage maintenance activities: proactively monitor system health apply updates perform diagnostics and escalate issues as needed to maintain optimal performance.
- Deliver training sessions to clients (and internal teams) so users can effectively operate the security systems; develop documentation and training materials.
- Uphold the companys white-glove service ethos: deliver superior customer service respond to 24/7 support requests maintain strong communication and documentation.
- Work closely with distribution and product teams to ensure seamless access to high-quality components and support logistics as required.
- Contribute to continuous improvement initiatives: identify opportunities to optimize system design deployment processes support workflows and client use-cases.
Qualifications :
Qualifications & Skills:
- Ideal experience includes hands-on deployment support and pre-sales understanding of Milestone Genetec BriefCam and similar tools used in the enterprise market
- High priority given to candidates who possess Milestone Systems Certifications: MCDE MCIE or MCIT
- Proven experience (4 years) in security or physical-security systems support (video surveillance access control intrusion detection analytics).
- Strong technical knowledge of system deployment integration configuration and troubleshooting.
- Ability to work across the full lifecycle from design to deployment to maintenance.
- Excellent customer service orientation; able to respond to urgent issues and handle 24/7 support responsibilities.
- Effective communication skillsfor both technical and non-technical stakeholders.
- Comfortable delivering training and creating technical documentation.
- Ability to work both independently and as part of multi-disciplinary teams.
- Flexibility to travel (onsite deployments) and work non-standard hours (for 24/7 support).
- Certifications in relevant technologies/manufacturers (desirable) and familiarity with AI-enhanced security/analytics solutions would be a plus.
Additional Information :
What They Offer:
- Opportunity to work with cutting-edge security and AI solutions in mission-critical deployments.
- A collaborative service-oriented environment that emphasizes both technical excellence and customer success.
- Ongoing career development including training and exposure to full solution lifecycle work.
- Competitive salary and benefit package.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Our client developed security with cutting-edge AI-driven technology. As a trailblazer in video intelligence and analytics, their advanced solutions deliver unparalleled surveillance and control across diverse sectors. Their portfolio, featuring over 30 patents and trademarks, include ... View more
