Customer Support Manager
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Job Location:
Phoenix, NM - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a motivated and detail-oriented Customer Support Manager to lead and elevate our customer service operations. This role plays a key part in ensuring client satisfaction optimizing support processes and guiding a high-performing support team. The ideal candidate is organized solution-focused and committed to delivering excellence at every customer touchpoint.
Responsibilities
Oversee daily customer support operations to ensure timely and effective service
Develop and implement support strategies that enhance customer satisfaction
Monitor performance metrics and identify areas for improvement
Train mentor and guide customer support staff
Handle escalated inquiries and ensure resolutions align with company standards
Collaborate with internal teams to improve service workflows and communication
Maintain accurate records reports and documentation
Qualifications :
Strong leadership and organizational abilities
Excellent written and verbal communication skills
Problem-solving mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused approach with a professional demeanor
Proficiency in customer support tools and systems
Additional Information :
Competitive salary ($52000 $55000 annually)
Growth opportunities within a developing organization
Supportive and professional work environment
Skill development and leadership exposure
Stability and long-term career potential
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
