Customer Support Manager
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Job Location:
Fayetteville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a Customer Support Manager to lead and elevate our customer service operations. This role is responsible for ensuring a high standard of customer satisfaction optimizing support processes and guiding a team to deliver consistent high-quality service. The ideal candidate is organized solution-oriented and committed to excellence in customer experience.
Responsibilities
Oversee daily customer support operations and ensure service quality standards are met
Develop and improve customer support procedures and workflows
Monitor customer interactions to ensure timely and effective resolution of inquiries
Collaborate with internal teams to address customer needs and improve service delivery
Analyze performance metrics and implement strategies for continuous improvement
Support coach and motivate the customer support team
Qualifications :
Strong leadership and organizational skills
Excellent verbal and written communication abilities
Problem-solving mindset with attention to detail
Ability to manage multiple priorities in a fast-paced environment
Customer-focused approach with a commitment to service excellence
Additional Information :
Competitive salary package ($52K$55K annually)
Growth opportunities within a dynamic and expanding company
Supportive and professional work environment
Skill development and leadership growth
Stable full-time position with long-term potential
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
