Strategic Account Manager

1. Vendor Relationship & Account Management

• Serve as the primary point of contact for a portfolio of  strategic vendors ensuring strong and sustainable partnerships.
• Conduct regular business reviews with vendors to align on performance targets promotional strategies and operational improvements.
• Negotiate commercial terms promotional funding and partnership agreements in line with company objectives.

2. Performance Analysis & Growth Strategy.

• Monitor vendor KPIs including orders GMV session data conversion rates and voucher redemption.
• Identify performance gaps and develop action plans to achieve monthly and quarterly targets.
• Track and model the impact of CPC (Cost Per Click) expenditure on incremental orders and optimize budget allocation across vendors.
• Lead data-driven initiatives to boost visibility customer engagement and order volumes.

3. Promotion & Campaign Management

• Plan and execute vendor-specific promotions including voucher campaigns deal placements and banner visibility.
• Measure promotional ROI and adjust strategies for maximum impact.
• Collaborate with Marketing and Category Management teams to optimize campaign performance.

4. Operational Excellence

• Coordinate with Vendor Operations to resolve operational bottlenecks (menu updates pricing errors stock issues SLA breaches).
• Ensure high vendor compliance with foodpanda quality standards delivery times and customer satisfaction benchmarks.
• Leverage dashboards SQL queries and reporting tools to automate performance tracking.

5. Vertical-Wide Initiatives

• Contribute to the SKNC verticals overall growth strategy by providing market insights and competitor analysis.
• Support data migration from manual Google Sheets tracking to SQL-based dashboards for real-time performance monitoring.
• Assist in forecasting budget planning and quarterly business reviews for the vertical.

Qualifications :

• Bachelors degree in Business Administration Marketing Economics or a related field.
• 24 years of experience in account management business development or category management (e-commerce/food delivery experience preferred).
• Strong analytical skills with proficiency in Excel SQL and business intelligence tools (e.g. Looker Studio Power BI).
• Excellent negotiation relationship-building and stakeholder management skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Fluent in English and Bangla; exceptional verbal and written communication skills.

Additional Information :

• Experience of 2 to 4 year(s) in relevant field
• The applicants should have experience in the following area(s):
• Key Account Relationship Management Corporate Sales Marketing Telemarketing
• Creative problem-solving effective communication and strong interpersonal skills
• Enjoy working in a vibrant and fast-paced environment
• Ability to communicate and manage effectively at all levels.

Remote Work :

No

Employment Type :

Full-time