Technical Account Manager (CX Support) IFS TheLoops
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
About TheLoops
TheLoops an IFS company is the first enterprise-grade AI Agent platform built for mission-critical applications and industries. Our AI Agents act as digital coworkers that are governed secure always learning and working 24/7 to drive measurable business outcomes.
As the company grows we are looking for mission-driven individuals to help deliver the future of AI-powered operations.
At TheLoops we:
Lead with Curiosity: We ask questions learn and communicate with respect for each other.
Learn by Making: We iterate fast to deliver tangible solutions with humility.
Listen to the Loop: We use data and feedback to map our path to success and measure it with autonomy and empathy.
As a Technical Account Manager youll be the key technical advisor and partner for our clients ensuring they get the most value from our platform. Youll work directly with customers to troubleshoot issues guide integrations and ensure smooth adoption of TheLoops. Youll partner closely with our engineering and product teams acting as both a problem-solver and advocate helping customers succeed while shaping how our platform evolves.
Own Support Cases: Be the first point of contact for technical issues triaging diagnosing and resolving customer problems across integrations APIs and workflows.
Validate & Troubleshoot: Dig into logs APIs and customer configurations to isolate issues and guide customers to resolution.
Partner with Teams: Collaborate with Forward Deployment Engineers and Product/Engineering to escalate complex cases ensuring a smooth resolution and clear communication.
Enable Customers: Create documentation playbooks and guides to empower users to self-serve and maximize platform adoption.
Drive Feedback Loops: Capture recurring issues and insights feeding them back into product roadmaps and engineering priorities.
Strengthen Foundations: Contribute to building out our support processes tools and metrics as we scale globally.
Qualifications :
We are an AI company so you should approach your work with a growth mindset and look for ways to leverage AI to make faster smarter decisions.
25 years of experience in a technical support solutions engineering or customer-facing technical role.
Strong troubleshooting skills you can follow data flows interpret error logs and explain root causes clearly.
Comfort with REST APIs JSON webhooks and SaaS integrations.
Familiarity with Various platforms (IFS Zendesk Salesforce Service Cloud Intercom or Freshdesk).
Clear and empathetic communicator who can translate technical complexity for diverse audiences.
Technically curious and loves solving complex problems/puzzles
Experience working in high-growth SaaS or startup environments.
Bonus: Exposure to AI/ML concepts (LLMs embeddings prompt engineering or vector databases).
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
