Deputy Manager Transactional Quality NSK REF86090B

Key Responsibilities:

Quality Assurance Managemento Develop and implement a comprehensive quality assurance program for aligned Process / LOBs serviceso Establish communicate and monitor quality standards performance metrics and key performance indicators KPIso Conduct regular quality audits and evaluations of processes transactions and customer interactions

Team Leadershipo Lead mentor and motivate a team of quality assurance professionalso Provide coaching and training to ensure consistent and high quality performan ceo Foster a culture of accountability continuous improvement and teamwork within the quality team

Continuous Improvement Identify areas of improvement and work with cross functional teams to implement enhancement

so Proactively address service gaps and implement corrective actions to prevent future issues Stay up to date with industry best practices and emerging trends to enhance our services Quality

Reporting Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success stories Analyze data to identify root causes of quality issues and recommend solutions

Client and Stakeholder Communication Collaborate with clients to understand their quality expectations and feedback Act as a liaison between clients and internal teams to address quality concerns and implement improvements

Compliance and Standard so Ensure compliance with industry regulations and quality standard so Keep abreast of changes in regulations and standards to maintain compliance Qualifications & Work Experience:  Any Graduate o Familiarity with SNL industry principle so Strong understanding on Kaizen Projects VSM NVAs indemnifications Process flow mapping Process simplifications Continuous Improvement o Candidate should have experience in Shipping & Logistic data / process / QUALITY standards understanding o Strong knowledge of quality assurance methodologies and tool Excellent leadership interpersonal and communication skill so Analytical and problem solving skills with the ability to interpret data and make data driven decision so Certification in quality management e.g. Six Sigma Green Belt Trained & Certified o Must be from International Customer Handling experience (USA domain) will be preferred experiencing NVOCC client / customer handling

Must be worked on Poka-Yoke Method mistake-proofing or error prevention methodology

Minimum 1 Year Experience as Assistant Manager Quality / Quality Supervisor Level / Overall 5 Years in Quality Domain

Qualifications :

Graduate

Remote Work :

No

Employment Type :

Full-time