Supervising Child Support Officer

Knowledge of

• Principles of supervision and mentoring including training performance evaluations case management and discipline
• Techniques of interviewing and investigation to obtain information
• Methods of automated and archival debt collection
• Resources available to locate individuals and assets
• Procedures rules laws and methodologies pertaining to child support services operations
• Techniques of identifying and presenting evidence in court
• Preparation and service of legal process and court procedures
• English grammar spelling punctuation and usage
• Practical application of computers and peripheral equipment
• Customer service principles practices and techniques
  

• Select supervise train and evaluate assigned staff
• Plan coordinate assign and evaluate the work of subordinate staff
• Plan and oversee staff training and development
• Gather assemble analyze and evaluate facts and evidence
• Obtain personal financial and other sensitive information through interviews
• Evaluate situations and people accurately and adopt effective courses of action
• Investigate and resolve disciplinary issues and customer complaints
• Keep accurate notes and records of activities
• Read and understand legal codes and cases
• Testify in court in a direct clear and concise manner
  

Minimum Qualifications

Either:1. One year of full-time paid experience as a leadworker conducting child support establishment and/or enforcement activities in a county child support office.

Or: 2. Two years of full-time paid experience in a county child support office conducting child support establishment and/or enforcement activities at a level equivalent to the County of Sacramento class of Child Support Officer at the full journey level.

Or: 3. Two years of full-time paid collections work including skip tracing and interviewing debtors with a company or agency not using a collection agency including one year as a lead worker.

Note: If the word experience is referenced in the minimum qualifications it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

APPLICATION

Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Clickhereto apply.

County of Sacramento

Department of Personnel Services

Employment Services Division

700 H Street Room 4667

Sacramento CA 95814

Phone ; 7-1-1 California Relay Service

Email

Inter-Office Mail Code: 09-4667

• Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
• Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
• Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
• A resume may be included with your application however it will not substitute for the information requested on the application.

SUPPLEMENTAL QUESTIONNAIRE

Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.

Note:Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.

• Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
• The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
• Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
• If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
• Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
• If you have no experience write no experience for the appropriate question.
• For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
• If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.

FORMULA RATE EXAMINATION (Weighted 100%)

All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.

This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.

All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.

FREQUENTLY ASKED QUESTIONS

Clickherefor Frequently Asked Questions (FAQs)

For information regarding County jobs:

Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.

We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at or CA Relay 711. For more information visit:Reasonable Accommodation Requests - Job Applicant Instructions