Deskside Support Technician

Deskside Support Technician

• Location: Dallas TX 75234 (100% Onsite)
• Duration: 6 months (possible long term extension)

• Work Hours: Monday Friday 8:00 AM 5:00 PM
• Start Date: Immediately
• Pay Rate: $25.00/hr. W2 All Inclusive

• Experience Required: 3 Years

JOB OVERVIEW

The Deskside Support Technician provides comprehensive end-user technical support for both local and remote users including break-fix support deskside troubleshooting system deployments asset tracking and VIP/executive support. This role requires strong customer service skills the ability to work in a fast-paced enterprise environment and hands-on experience supporting Windows Mac and mobile platforms.

KEY RESPONSIBILITIES (KRA)

• Provide technical support for PCs Macs peripherals printers and mobile devices
• Perform deskside and remote troubleshooting for hardware and software issues
• Deploy new PCs/Macs including OS imaging and lifecycle management
• Support software and hardware refreshes/upgrades (Windows 10 Microsoft Office proprietary apps)
• Execute IMACs (Installs Moves Adds Changes)
• Maintain asset management documentation to support accurate internal chargebacks
• Support VIP and executive-level users with high-touch service
• Troubleshoot and resolve issues related to O365 Microsoft Teams and collaboration tools
• Utilize service desk tools compliant with ITIL processes
• Support AV systems for onsite and remote environments
• Educate end users during new equipment and software installations
• Assist with remote user support across corporate and WFH locations
• Maintain accurate technical documentation
• Meet SLAs KPIs and End User Computing objectives
• Work collaboratively as a team player with a positive can-do attitude

KEY SKILLS & TECHNOLOGIES

• Desktop & Deskside Support (Enterprise Environment)
• Windows 7 / 8.x / 10
• macOS / iOS
• Microsoft Office / O365
• Microsoft Teams Support
• PC & Mac Hardware Troubleshooting
• Break-Fix Support
• IMACs (Installs Moves Adds Changes)
• Autopilot or MDT Deployment Tools
• Asset Management & Inventory Tracking
• BitLocker / Encryption Tools
• Service Desk Software (ITIL-Compliant)
• AV Systems Support
• VIP / Executive Support
• Dell Hardware & Dell Support
• Customer Service & Communication Skills
• Time Management & Multitasking
• Fast-Paced Environment Adaptability

BASIC QUALIFICATIONS

• 2 3 years of experience in Enterprise Desktop / Deskside Support
• CompTIA A Certification Required
• Strong hands-on experience supporting Windows and Mac environments
• Proven ability to support executive-level users
• Excellent written and verbal communication skills
• Strong organization and time-management skills
• Ability to multitask and reprioritize daily

PREFERRED QUALIFICATIONS

• Microsoft Technical Associate Certification
• Dell EMC Support Certification
• Experience with LANs WANs and enterprise software delivery
• Knowledge of computer security products
• Bilingual (nice to have not required)
• Experience in large enterprise environments