Executive Assistant to the Chief Customer & Marketing Officer (CCMO) (Temporary position)

We are seeking a senior-level Executive Assistant to provide strategic operational and administrative support to our Chief Customer and Marketing Officer (CCMO). The CCMO leads Freshworks global Marketing Sales & Customer Success Digital Implementation Support and Customer Experience (CX) organizations. These teams drive brand equity customer engagement ARR growth onboarding excellence and world-class customer support.

This role demands an experienced high-performing professional who thrives in a global fast-paced SaaS environment and brings proven experience supporting CXO leaders and cross-functional teams in a global setting.

Youll act as both a trusted advisor and partner anticipating needs driving execution on critical priorities and enabling the CCMO and our Integrated Customer Group (ICG) leadership team to operate at maximum effectiveness.

Please note: This is a hybrid role that will be based in San Mateo CA or Bellevue WA and requires an in-office presence three days per week (Tuesday - Thursday). 

Strategic Partnership & Leadership Support

• This role requires the demonstrated ability to balance both internal and external priorities.

• The CCMOs organization is globally distributed demanding thoughtful management of time 

• You dont just manage a calendar you prioritize it

• Youll build a deep understanding of Freshworks goals vision and rhythm of the business to help the CCMO stay focused on what matters most

• Build trusted relationships with internal partners (i.e. revenue operations finance HR etc.) and build understanding of who are key customers are

• A key part of this role is helping the CCMO stay connected and visible to their team creating time for meaningful internal engagement while managing high external and customer-facing demands

• You also help set clear expectations for meeting requests with stakeholders clarifying the purpose (e.g. to decide align or explore) and understanding when live discussion adds value versus what can be resolved through email or asynchronous channels

• Youll serve as a liaison between the CCMO the global Integrated Customer Group (ICG) leadership team and cross-functional partners including Finance and Revenue Operations

• Youll know how to distinguish true urgencies from what can wait and ensure the right level of preparation and follow-up for each engagement.

• Handle highly confidential information with discretion and sound judgment.

Executive Administration Excellence

• Expertly manage the CCMOs calendar global travel and communications 

• The CCMO has teams across the world and you help to ensure the balance of both customer engagements and internal presence and engagement with our employee community

• Anticipates shifting priorities and proactively orchestrates workback plans for key rhythm-of-the- business activities (i.e. QBRs Annual Operating Plan (AOP) etc.)

• Coordinates cross-CXO scheduling in partnership with the broader Executive Assistant team to maximize opportunities for executive collaboration; maintaining consistent touchpoints with key stakeholders

• Prepare review and manage correspondence presentations and reports with exceptional attention to detail. Draft and manage meeting agendas for a variety of internal meetings 

• Coordinate candidate interviews and onboarding logistics for executive hires.
   

Event Support

• Partner with our internal events team to support the execution of global events such as leadership summits QBRs SKOs and customer advisory boards.

• Plan ICG leadership meetings global all-hands sessions and other key forums that keep teams aligned and connected.

• Support creative and operational logistics for global customer and marketing events in collaboration with cross-functional teams.

Qualifications

• 1015 years of progressive Executive Assistant experience supporting CXO leaders ideally in a global SaaS or high-growth technology company.

• Demonstrated success managing complexity across multiple time zones cultures and stakeholder groups.

• Exceptional communication organization and problem-solving skills with the ability to anticipate needs and act with urgency and precision.

• Proven ability to handle confidential information with discretion and professionalism.

• Advanced proficiency in Google Workspace Microsoft Office Slack Zoom and project management tools (Asana Notion etc.).

• Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.

• A proactive solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.

Qualifications :

• 1015 years of progressive Executive Assistant experience supporting CXO leaders ideally in a global SaaS or high-growth technology company.

• Demonstrated success managing complexity across multiple time zones cultures and stakeholder groups.

• Exceptional communication organization and problem-solving skills with the ability to anticipate needs and act with urgency and precision.

• Proven ability to handle confidential information with discretion and professionalism.

• Advanced proficiency in Google Workspace Microsoft Office Slack Zoom and project management tools (Asana Notion etc.).

• Strong business acumen with the ability to understand organizational priorities and translate them into effective operational support.

• A proactive solutions-oriented mindset and the ability to remain composed and effective in fast-changing environments.

Additional Information :

Please note: This is a hybrid role that will be based in San Mateo CA or Bellevue WA and requires an in-office presence three days per week (Tuesday - Thursday). 

The hourly rate for this temporary position is $56-$81 (per hour) USD.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Contract