Lead Software Development

Sutherland is seeking an attentive and analytical person to join us as a Python Developer to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!

Responsibilities: 

    Keep management updated: Relay vital information in the form of timely and accurate reports
    Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
    Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
    Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations
    Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

Qualifications :

To succeed in this position you must:

• Qualifications & Experience:
  • Bachelors or Masters degree in Computer Science Engineering or a related field.
  • Extensive experience in AI software development with strong proficiency in Python.
  • Hands-on experience with GenAI Agentic AI.
  • Experience in developing Generative AI chatbots Agentic AI frameworks including ingestion pipelines query pipelines and Retrieval-Augmented Generation (RAG) using at least one cloud platform.
  • Solid understanding of machine learning techniques and algorithms.
  • Strong knowledge of data structures algorithms and software design principles.
  • Healthcare domain experience is a plus.

• Key Skills:
  • Excellent problem-solving skills and attention to detail.
  • Effective communication and collaboration abilities.
  • Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities.

• Other Considerations:
  • Location: Hyderabad
  • Work Mode: Work from Office
  • Notice Period: Immediate Joiner

Additional Information :

Roles & Responsibilities AI Developer (Individual Contributor)

• Develop and maintain AI-based solutions using Python.
• Design develop and deploy AI-driven applications with a focus on GenAI Chatbots & AI Agents.
• Implement GenAI Chatbots including ingestion and query pipelines using at least one cloud platform ( Azure or GCP).
• Implement Agentic AI framework-based solutions.
• Develop data ingestion pipelines for efficient data processing and transformation.
• Ensure high data integrity and performance in AI-driven workflows.
• Deploy AI models on cloud platforms such as Azure or GCP.
• Implement best practices for scalability security and cost optimization in cloud-based AI solutions.
• Conduct regular performance tuning debugging and troubleshooting of AI models and applications.
• Implement monitoring and logging mechanisms for AI-driven systems.
• Work closely with cross-functional teams including data scientists ML engineers and software developers to integrate AI solutions.
• Document technical specifications workflows and best practices for AI development.
• Stay updated with the latest advancements in GenAI Agentic AI technologies to bring innovation into the organization.

Remote Work :

No

Employment Type :

Full-time