NICE Actimize Support Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:
- Review and investigate issues raised by client and provide accurate guidance based on current documentation.
- Understand client software configuration and customizations done in the following programming languages: Java JavaScript SQL XML to provide the right support.
- Be able to install configure and customize solutions by following implementation guides and manuals.
- Reproduce client environment data configuration and setup in order to investigate possible issues.
- Provides information by collecting analyzing and summarizing development and service issues.
- Utilizes software engineering tools such as configuration management systems build processes and debuggers in the software development process.
- Collaborates and adds value through participation in peer case reviews providing comments and suggestions.
- Work with customer and ownership for issues collaborating with higher tiers for end-to-end resolution
- Assist with Customers request assistance via many channels including phone email and various web contact methods (chat e-Services).
- Documenting all customer interactions in CRM tool in accordance with SLA.
Qualifications :
Qualifications
Excellent verbal and written communication skills in English.
Bachelors degree in computer science (or equivalent).
At least 2 year in technical support facing customers and resolving issues.
Fast learner with ability to educate her/himself on relevant technologies
2 years of experience with application development using Object oriented JAVA
Windows Forms SQL.
Technical development/debugging and diagnosis skills (e.g. coding scripting etc.).
Integration experience with desktop enterprise software applications.
Knowledge with Linux Microsoft Server.
Knowledge with XML HTML PERL.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
