Customer Support Executive

Location: Melrose Johannesburg South Africa

Working Hours: 1pm 10pm (US business hours) in office

At VATIT STREAM were transforming how businesses navigate the complexities of global trade. Our innovative International Trade Playbooks streamline cross-border shipping compliance and tax challenges empowering companies to expand into new markets with confidence.

As one of the few globally certified partners with FedEx and DHL we specialize in high-stakes industries like aerospace aviation medical tech defense and high-value technology with a strong focus on air express shipping.

Were scaling rapidly across North America and were looking for driven detail-oriented talent to support our US-based customers and ensure seamless operational execution.

Your Role: Customer Support Executive

As a Customer Support Executive at VATIT STREAM youll play a vital role in coordinating bookings shipping and invoicing while serving as a key point of contact for clients.

Youll manage daily logistics ensure accurate documentation and deliver an exceptional service experience to our global customer base with a strong focus on US clients.

Every shipment you process and every client interaction you manage will contribute directly to our operational success and customer satisfaction.

Job Responsibilities

Coordinate end-to-end bookings shipping and invoicing

Provide ongoing support and communication to US-based clients ensuring smooth delivery and rapid issue resolution

Work closely with courier partners and internal teams to manage priority shipments

Maintain accurate records of all operational tasks and workflow updates

Use CRM and ERP systems to track activity and manage customer engagement (experience required training will be provided on our systems)

Identify operational improvements to increase efficiency and enhance the customer experience

Job Requirements

Based in Johannesburg South Africa

Experience working with CRM and/or ERP systems

Strong administrative skills with high attention to detail and accuracy

Fluent in English with strong written and verbal communication skills

Ability to multitask manage deadlines and remain calm under pressure

Experience in logistics operations or supply chain is advantageous

Customer-focused proactive and solutions-driven you thrive in a fast-paced environment

Apply today and send your CV to: