Customer Service Specialist

Johannesburg - South Africa

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service handling enquiries efficiently and ensuring a positive experience for all customers.

Key Responsibilities

Respond to customer enquiries via phone email and other communication channels
Resolve customer issues promptly and professionally
Process orders returns and service requests accurately
Maintain up-to-date customer records and documentation
Liaise with internal departments to ensure customer needs are met
Follow company policies procedures and service standards
Identify opportunities to improve customer satisfaction and service processes
Conducting outbound sales calls

Requirements

Own transport
Afrikaans speaking is advantageous
Previous experience in a customer service or client-facing role
Strong communication and interpersonal skills
Excellent problem-solving abilities
Ability to remain calm and professional under pressure
Strong attention to detail and organisational skills
Proficient in basic computer systems and customer management software

Benefits

Provident fund

Group life and Funeral

Competitive Salary

Norman Goodfellows are seeking a Customer Service Specialist to join our team. The successful candidate will be responsible for delivering excellent customer service handling enquiries efficiently and ensuring a positive experience for all customers. Key Responsibilities Respond to customer enqu...