IT Service Desk Technician

COMPANY PROFILE

Primoris Services Corporation is an infrastructure contractor serving major firms in oil and gas power renewables petrochemical and heavy oil industries with services covering tailings and hydro-transport pipeline construction and maintenance storage tank construction and maintenance industrial facilities multi-discipline construction and maintenance piping fabrication and pipeline integrity services.

SUMMARY

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying analyzing troubleshooting and resolving related issues.

JOB DUTIES

• Provide timely knowledgeable assistance for technical inquiries on premise and remotely
• Troubleshoot system failures debugging and repair as well as analyze technical grievances providing suitable solutions and/or restore required functionality
• Staging deployment and reclamation of various technological equipment (workstations routers printers etc.)
• Maintaining and repairing technological equipment and peripheral devices including software and driver configuration
• Provide end user orientation and guidance for operation of new software and computer equipment
• Organize and schedule routine maintenance/upgrades working with end user timelines
• Assists with IT special projects: upgrades deployment demobilization server/network component management and process improvements
• Respond to emergency situations afterhours on a rotational basis
• Various other duties as requested by management

QUALIFICATIONS/SKILLS

• Associate Degree or BScs/BAs in Computer Science engineering or relevant field
• 3-5 years of proven experience as IT Technician or similar role
• Thorough knowledge of computer systems and IT components
• Excellent interpersonal verbal and written communication skills
• Excellent diagnostic and problem-solving skills
• Good knowledge of internet security and data privacy principles
• Active Directory and Entra administration including object and NTFS security management
• Skilled in the use of MS Windows (11) and Office/M365 (Word Excel Outlook PowerPoint)
• Strong understanding of networks and experience with LAN/WAN networks
• Ability to travel to remote locations as required
• Willingness to work in conditions requiring physical exertion including lifting up to 35lbs kneeling/crouching accessing hard to reach areas and exposure to the elements
• Must be able to work under pressure to multi-task and meet deadlines
• Exceptional organizational and time-management skills
• Certification as IT Technician will be an advantage (e.g. CompTIA A Microsoft Certified IT Professional)

Company Overview:

Primoris Services Corporation is a premier specialty contractor providing critical infrastructure services to the utility energy and renewables markets throughout the United States and Canada. Built on a foundation of trust we deliver a range of engineering construction and maintenance services that power connect and enhance society. On projects spanning utility-scale solar renewables power delivery communications and transportation infrastructure we offer unmatched value to our clients a safe and entrepreneurial culture to our employees and innovation and excellence to our communities. To learn more visit and follow us on social media at @PrimorisServicesCorporation.

Benefits:

• 401k w/employer match
• Health/Dental/Vision insurance plans
• Paid time off
• 10 paid holidays
• Stock purchase plan

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Agency Statement:

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this addition Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor contact HR.

#PSCLI

Required Experience:

IC