Senior Help Desk Technician
Share
Job Location:
Springfield, VT - USA
Monthly Salary:
$ 40 - 45
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
- Application Deadline: Dec. 27 2025
- Springfield
- Hybrid
- Hourly salary: $40 - $45
Job Description
Position Overview
We are seeking a detail-oriented and customer-focused Sr. Help Desk Technician to join our IT Service Desk team. The ideal candidate will be responsible for providing technical support maintaining IT assets and assisting in process improvements across various Service Desk functions. This role requires strong problem-solving skills excellent communication and the ability to manage multiple priorities in a dynamic environment.
Responsibilities:
1. Senior Service Desk Training and Development
Crosstrain with Senior Analysts to enhance technical knowledge and troubleshooting skills
Develop and maintain Knowledge Articles for standard Service Desk processes
2. IT Service Desk Storage Closet Management
Organize and manage Service Desk inventory
Relocate equipment and supplies from the 11th floor to the 10th floor storage room
3. Audio/Video Support
Provide A/V technical support for standard BP meetings across conference rooms
Ensure reliable setup and operation of meeting room equipment
4. Asset Management
Perform monthly audits of IT assets
Maintain and update the digital inventory spreadsheet for accuracy
5. Desktop Engineering Support
Assist in investigating and resolving hardware system vulnerabilities identified by Cyber Security
Collaborate with engineering teams to ensure compliance and system security
6. Service Desk Standard Operating Procedures (SOPs)
Support in clearing backlog of Service Desk tickets
Follow and improve standard operating procedures for efficiency
Required Experience:
Senior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
