IT Help Desk Technician
Share
Job Location:
Detroit Lakes, MI - USA
Hourly Salary:
USD 20 - 24
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
DESIGN SUPPORT EXECUTE
THE OPPORTUNITY:
We are seeking a proactive and customer-focused Help Desk Technician to join our IT team. This individual will be responsible for providing first-level technical support to internal users troubleshooting hardware/software issues configuring devices and ensuring consistent technical operations across the company. This is an excellent entry-level opportunity for someone beginning their IT career.
This is a fully onsite role at our headquarters in Detroit Lakes MN.
SCHEDULE: Monday - Friday 8a - 5p
PAY: $20-$24/hour based on experience
BENEFITS: Lakeshirts offers a fun creative and team-driven culture where employees are empowered to grow and thrive. We provide competitive pay with daily pay options comprehensive insurance benefits up to 22 paid days off in the first year profit sharing a 401(k) plan and unique perks like an onsite cafeteria a relaxed dress code and more. Join us and be part of a company that values teamwork innovation and making work enjoyable every day!
ESSENTIAL JOB FUNCTIONS Diagnose Support Maintain
- Provide first-level technical support via phone ticketing system email or in-person
- Diagnose and resolve issues related to workstations laptops printers mobile devices and peripherals
- Assist with software installation updates configuration and troubleshooting
- Maintain accurate documentation of support requests and resolutions
- Escalate complex problems to higher-level IT staff when necessary
- Support user onboarding including account creation hardware setup and orientation
- Help maintain inventory of IT equipment
- Assist with basic network troubleshooting (Wi-Fi connectivity login issues)
- Communicate clearly with staff at all technical levels
- Uphold high standards of customer service and professionalism
QUALIFICATIONS Strong Communicator Customer Service Minded Problem Solver
- 2-year degree in Information Technology Computer Science or related field preferred
- Previous IT support/help desk experience is a plus but not required
- Basic understanding of Windows OS Microsoft 365 and common business applications
- Familiarity with hardware troubleshooting and device setup
- Ability to manage multiple requests and prioritize effectively
- Excellent communication and interpersonal skills
- Strong desire to learn and grow within the IT field
WHY LAKESHIRTS IS THE PLACE YOU WANT TO BE. At Lakeshirts we believe in making work as awesome as the apparel we create. Were not just a t-shirt company- were also a hat sticker and sock company (and so much more!). Were a place where creativity meets culture where ideas and innovation are encouraged and where the atmosphere is truly one-of-a-kind. As one of the largest screenprinting manufacturers in the U.S. we decorate a variety of garments and accessories for the resort licensed collegiate and K-12 markets supported by over 1000 ah-mazing team members from sea to shining sea.
Cognitive or Mental Requirements of the Job:
Employee must be able to see and hear read and write. Requires adaptability analyzing assessing calculating decision making dependability judgment reading speaking following direction handling multiple priorities reasoning.
Physical Demands:
OCCASIONALLY (1%-33%): Stand lift carry push pull bend twist crawl reach above/below shoulder lift/carry 10-50 lbs
FREQUENTLY (34%-66%): Walk sit
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
The Lakeshirts story starts more than 30 years ago when two childhood friends, Mark Fritz and Mike Hutchinson, started printing shirts in Mark’s parents’ basement to sell on Detroit Lakes mile long beach. At that time, the company consisted of two teenagers, a couple dogs, a homemade ... View more
