IT Service Desk Analyst Contingent
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Works as part of the IT Service Desk in the IT Infrastructure group.
Offers excellent customer service to provide technical support to end-users.
Responds to user inquiries assesses issues and helps provide the most accessible solution for resolution.
Responds to incoming requests for IT support works to determine the full scope of the issue resolves issues when possible and escalates when needed. Prioritizes customer concerns and escalates serious issues to relevant stakeholders.
Ensures that appropriate information is collected for all tickets before escalating to other teams.
Documents inquiries and ensure tickets have proper notes regarding the problem steps taken to resolve and their diagnosis of the issue.
Responsible for monitoring company systems using tools provided responding to alerts and notifying appropriate parties as defined by documented procedures.
Uses existing documentation to identify troubleshoot and repair problems and recommends changes/updates to existing documentation.
Serves as technical analyst responsible for coordinating and managing major incidents and outages.
FUNDAMENTAL JOB REQUIREMENTS: Works under occasional supervision referring only unusual cases to others. Uses judgment to handle basic issues and problems. Possesses beginning to working knowledge of subject matter. Opportunity for errors may be serious and may involve loss of productivity. Routine communication requires tact with both inside and outside contacts to obtain information cooperation and resolve basic issues. Regularly works with confidential data. Two or more years work experience.
Required Education:
Bachelor degree in business or related field or equivalent work experience
Required Knowledge:
*Knowledge of commonly-used concepts practices and procedures for IT-related items
Preferred Knowledge:
Windows desktop & server operating systems PC hardware knowledge
Department practices and procedures
PC communication hardware/software
Skills:
Personal computer
Keyboard
Abilities:
Analyze Company business information needs and procedures
Work independently
Maintain strict confidentiality
Work with detail and accuracy
Excellent oral and written communication with all levels of the organization
Ability to lift up to 35 lbs.
Offers excellent customer service to provide technical support to end-users.
Responds to user inquiries assesses issues and helps provide the most accessible solution for resolution.
Responds to incoming requests for IT support works to determine the full scope of the issue resolves issues when possible and escalates when needed. Prioritizes customer concerns and escalates serious issues to relevant stakeholders.
Ensures that appropriate information is collected for all tickets before escalating to other teams.
Documents inquiries and ensure tickets have proper notes regarding the problem steps taken to resolve and their diagnosis of the issue.
Responsible for monitoring company systems using tools provided responding to alerts and notifying appropriate parties as defined by documented procedures.
Uses existing documentation to identify troubleshoot and repair problems and recommends changes/updates to existing documentation.
Serves as technical analyst responsible for coordinating and managing major incidents and outages.
FUNDAMENTAL JOB REQUIREMENTS: Works under occasional supervision referring only unusual cases to others. Uses judgment to handle basic issues and problems. Possesses beginning to working knowledge of subject matter. Opportunity for errors may be serious and may involve loss of productivity. Routine communication requires tact with both inside and outside contacts to obtain information cooperation and resolve basic issues. Regularly works with confidential data. Two or more years work experience.
Required Education:
Bachelor degree in business or related field or equivalent work experience
Required Knowledge:
*Knowledge of commonly-used concepts practices and procedures for IT-related items
Preferred Knowledge:
Windows desktop & server operating systems PC hardware knowledge
Department practices and procedures
PC communication hardware/software
Skills:
Personal computer
Keyboard
Abilities:
Analyze Company business information needs and procedures
Work independently
Maintain strict confidentiality
Work with detail and accuracy
Excellent oral and written communication with all levels of the organization
Ability to lift up to 35 lbs.
Required Experience:
IC
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
